Interpersonal Communication Skills

Interpersonal
Communication Skills

Training to minimize conflict and build collaboration in today's team-oriented workplace

Effective communication is not just about talking and listening. It's about building team-oriented relationships marked by cooperation, honesty, accuracy and mutual respect. With this audio and video program, you and your team will gain easy-to-use techniques that will help you be more effective and productive -- immediately and permanently.

PROGRAM HIGHLIGHTS

Solving problems and fixing mistakes without blaming or accusing
Creating a "feedback loop" that promotes cooperation
How to present a different opinion without creating hard feelings
How to listen in a way that relaxes other people
Separating facts from opinions, so you're clear on what's really going on
"Clarifying questions" that help you get all the information you need
5 ways to identify and clear up mistaken assumptions
Countering put-downs and unfair criticism in a way that preserves your integrity
How to accomplish big results from "small talk"
Specific "verbal buffers" that ease confrontations and convey urgency

Ordering:

Product Code Item Price

Interpersonal Communication Skills
Audio with workbook 14490A US$ 59.95

Interpersonal Communication Skills
Each additional workbook 30041 US$ 9.50

Training

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	Interpersonal Communication Skills
	*Training to minimize conflict and build collaboration in today's team-oriented workplace*
	Effective communication is not just about talking and listening. It's about building team-oriented relationships marked by cooperation, honesty, accuracy and mutual respect. With this audio and video program, you and your team will gain easy-to-use techniques that will help you be more effective and productive -- immediately and permanently.

Product	Code	Item Price
Interpersonal Communication Skills Audio with workbook	14490A	US$ 59.95
Interpersonal Communication Skills Each additional workbook	30041	US$ 9.50