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21 Ways To Defuse Anger And Calm People Down
You've had it happen to you: Someone erupts and you sit there speechless, your own emotions "flood" and you're left feeling frustrated and angry. You've seen it happen to others: Disputes bring your workplace to a halt -- and mishandled anger damages relationships and stifles teamwork. But the good news is: You can learn to manage other people's anger and turn it into a catalyst for positive change, with the help of this video training program. You'll discover dozens of anger-reducing techniques you can use with your co-workers, customers, employees, bosses.
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PROGRAM HIGHLIGHTS
The first thing to do when confronted by an angry co-worker
How
to keep yourself calm when provoked by an angry person
Ways
to help co-workers sidestep emotions and concentrate on solutions
One
thing you should always do before jumping into the middle of a conflict
Precise language to use in the heat of outbursts, hostility and personal
attacks
Ordering:
Product Code Item Price 21 Ways to Defuse Anger and Calm People Down
4 audiocassettes (4 hrs. 4 min.) Includes: 36-page workbook
10293 US$ 59.95
21 Ways to Defuse Anger and Calm People Down
Each additional audio workbook30107 US$ 9.50 21 Ways to Defuse Anger and Calm People Down
2-volume video set (2 hrs. 59 min.) Includes: 38-page workbook20952 US$ 149.95 21 Ways to Defuse Anger and Calm People Down
Each additional video workbook30127 US$ 9.50