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The Exceptional Receptionist High-impact training for front-line people! This dynamic program will help you make the most of the all-important role of receptionist. Handle difficult people with skill and professionalism. Learn to manage stress effectively. Learn proven telephone techniques to save time and satisfy callers. Develop the key strengths of the most highly effective receptionists. Learn the secrets of assertive (not aggressive) language. Use this program to improve communication skills and enhance customer service, as well as to build a positive image for your company. |
Ordering:
Product Code Item Price 3-volume video set (3 hrs.) 15610V US$ 149.95