Dealing With Conflict and Confrontation
How to keep your cool, stand
your ground and reach a
positive solution

Conflicts are inevitable. Anger, grudges, hurt and blame are not. In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed program will show you how.

PROGRAM HIGHLIGHTS
The 2 primary reasons conflicts occur (and how to see them coming)
Why people become enemies, and how to break the cycles that lead us to hostilities
When conflict is good: 5 ways conflict can actually benefit you and your organization
When conflict is bad: the 5 levels of escalation, and how to stop each from intensifying
When it's OK to give in ­ and when you should stand your ground
How to "confront" people in a way that minimizes defensiveness and hostility
The best way to balance being firm with being conciliatory
Creative resolution: 3 surefire ways to break through impasses
Best ways to deal with dirty tactics, such as back stabbing, lying and sabotage
The 5 classic conflict-resolution strategies, and the pros and cons of each

 

Ordering:

 
Product Code Item Price
Dealing With Conflict and Confrontation
3-volume video set (3 hrs. 35 min.) Includes: 36-page workbook.
 20518 US$ 199.95
Dealing With Conflict and Confrontation
Each additional workbook		 30026 US$ 9.50
Dealing With Conflict and Confrontation
Video facilitator's guide (134 pages) plus workbook		 30117 US$ 149.95
Dealing With Conflict and Confrontation
CD-ROM 		338CD $89.95

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