Pleasing Your Hard-to-Please Customers How to serve their needs -- and save your sanity Learn how to gracefully take charge of difficult or uncomfortable situations involving impossible customers or clients. You'll discover new ways to "connect" with difficult customers ... and develop strategies that almost always lead to a positive resolution. Once you gain the skills to recognize problem customers and meet their needs, dealing with them gets a whole lot easier for everyone.

PROGRAM HIGHLIGHTS

8 types of tough customers -- and how to deal with each of them
Ways to use complaining customers as quality-control checks
Getting unhappy customers to feel you're on their side
Specific words and phrases that work wonders in smoothing ruffled feathers

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Ordering:

Product	Code	Item Price
Pleasing Your Hard-to-Please Customers 4 audiocassettes (4 hrs. 10 min.) Includes: 28-page workbook.	10269	US$ 199.95
Pleasing Your Hard-to-Please Customers 3-volume video set (3 hrs. 42 min.) Includes: 28-page workbook, 50 minutes of dramatic role-play vignettes, graphic reinforcement of teaching points, interactive exercises.	20781	US$ 199.95
Pleasing Your Hard-to-Please Customers Each additional workbook	30159	US$ 7.50

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