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Creating a Customer-First
Culture This program gets right to the heart of the service mentality people must adopt if their organization is to stay competitive in today’s market. Short, lively training sessions focus on key service concepts and give a “blueprint” for implementing each of them. |
PROGRAM HIGHLIGHTS
How
to deliver more personal attention than expected (mere "good"
service doesn’t cut it)
Ways
to empower people in more than name only - and in ways that benefit
customers
Insights
you gain by listening to customers
Investing
in yourself and your staff - the importance of ongoing service training
Ordering:
Product Code Item Price 7-volume video set (1 hr. 51 min.) and workbook 21376 US$ 399.95 Additional workbooks 30203 US$ 9.50
Training
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