TALK ISN'T CHEAP
 Taking Responsibility for CLEAR COMMUNICATION.

Ever think about how many hours and how many dollars are lost because of poor communication? And it's not just time and money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.This video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The video also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability.Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money.

IDEAL TRAINING FOR:

KEY TRAINING POINTS
Using these four communication skills will reduce costs in time, morale and money.

 
  • MAKE YOURSELF CLEAR
    Plan before you speak
    Don't interrupt
    Keep it simple
    Be specific
    Get feedback
  • ADD REINFORCEMENT
    Don't assume you are understood
    Repeat and rephrase
    Use visuals to reinforce your message
    Get a recap
  • LISTEN ACTIVELY
    Speak up if you're confused
    Ask questions
    Reconfirm the answer
  • FIND THE HIDDEN MESSAGE
    Open a door. Give people a chance to open up.
    Don't get defensive
    Ask for solution

Length: 19 minutes
Code: # 482
Purchase Price: $695.00
One Week Rental: $195.00

 

 

 

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