WHEN THE COACH IS
YOU! (healthcare
version)
Skills For Helping
Others Learn What You Already Know
Join host George Wendt, of TV’s “Cheers”, for practical steps on increasing success for coaches and learners in any organization. You’ll visit an accounting office, a government agency, and service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes.
This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy’s part. Ultimately they learn to work together to make the coaching process successful.
At the hospital, nursing supervisor Moira enlists Louise to help with a new coworker’s orientation into their unit. Louise isn’t too keen on losing her own time with patients, but in the end sees that teaching Aaron what she has learned over the years not only improves her coworker’s skills and efficiency, but improves the entire unit’s patient care and cost-saving abilities.
At the medical technology service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki’s suggestions, but Vicki’s coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs.
You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching. You will explore how to:
Includes a
Leader's Guide
Length: 18
min.
Code: #850
Price: $795.00
1 Wk
Rental: $195.00