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Current Protocols
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Bioinfomatics-new|Cell
Biology | Cytometry | Food Analytical Chemistry | Human Genetics
| Immunology |Magnetic Resonance Imaging
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Molecular Biology |Methods Material Research | Neuroscience|Nucleic Acid Chemistry | Pharmacology | Protein Science
Toxicology |
Rest of Asia
All Other International Customers
Payment is due in U.S. dollars drawn on a U.S. bank. In Canada, GST must be added. Applicable United States state and local taxes must be added to all Current Protocols orders.
Following are acceptable forms of payment:
Credit cards: American Express, VISA, MasterCard, Discover
Check: Made out to : ONE SOURCE 4 MEDIA
Purchase Order: We will bill and ship against a purchase order
Current Protocols publications may be examined for 30 days. If you decide to keep the publication, simply pay the invoice. If for any reason, you decide it does not meet your needs, you may return the publication without further obligation. Outside the United States, prepayment is required on all Current Protocols orders. Prepaid orders may be returned for a full refund within 30 days of receipt.
If after your 30 day examination, you wish to return your Current Protocols purchase, please return it to:
Please include a copy of your invoice and the original mailing label from your shipment.
Whom should I contact for orders, inquiries and customer service claims?
All orders, inquiries and customer service claims may be forwarded to Current Protocols Customer Service:
When contacting customer service, please have your account number, full name and address of recipient, and payment information available.
When should I expect to receive my publication after I place an order?
Please allow four weeks from the time the order is placed. Delivery time may be longer for certain destinations outside the United States. If you do have an order that requires special handling please contact customer service and we will try to accommodate your special needs.
Orders shipped within the United States are sent UPS ground. Orders outside the United States are shipped via air service. It is extremely helpful to have the name of an individual on the shipping label to ensure receipt. For international orders we must have a phone or fax number to ensure delivery.
Invoices are mailed separately from the publication. In general invoices arrive on or about the same time as the publications, however, on occasion, invoices may precede the publication.
If you require a proforma invoice, please contact Customer Service. You can get in touch with us by clicking here: Contact Us
How do I renew a subscription? What if my subscription has already lapsed?
Before your current subscription expires, you will receive an invoice for a one-year renewal. Current Protocols does not accept standing orders. Payment is needed to commence your renewal.
If your subscription is more than one year out of date, please contact customer service for information about our late subscriber offer.
We do not generally sell supplements separately. If you are an up-to-date subscriber and you are missing a particular page or supplement, contact customer service.
The initial shipment consists of: binder(s), contents (all information published to date), tabs and page protectors. In some cases the initial shipment will include supplement updates that subscribers will have to file into the main work. After the initial shipment, subscribers receive four quarterly or six bimonthly updates as part of their one-year subscription (new subscribers may also purchase a two or three-year subscription). Towards the end of their subscription, subscribers are invoiced for an annual renewal that entitles them to another year of updates.
NOTE: Subscribers may not purchase individual volumes or chapters.
1) CD-ROM for single users
2) Network version of Current Protocols on CD-ROM for up to 40 workstations
3) CP Intranet
Which electronic format best meets my needs?
The initial shipment consists of: CD, user's manual and its contents, and key codes. Subscribers must have the key codes to unlock the publications they have purchased. All Current Protocols publications are available on the same disc, however, you can only access those publications you have purchased. After subscribers receive the initial shipment, they receive four quarterly update discs as part of their one-year subscription. Each disc is timed to expire sixty days after the arrival of the next quarterly update so that the subscriber only has one active disc at one time.
Towards the end of their subscription, subscribers are invoiced for an annual
renewal that entitles them to four more quarterly updates.
Where can I find technical support for the CD-ROM?
Content Management Solutions has put up an Answers to Technical Questions section on their homepage, at http://www.cmsplatform.com .
How can I get information on the Network Version of Current Protocols on CD-ROM or CP Intranet?
For a complete network or CP Intranet information packet , including order form, system requirements and network license, contact: onesource4media@triad.rr.com
What are the hardware/software requirements for CD-ROM?
PC 386 or higher (except 386sx) 4 MB RAM (8 MB recommended) 6 MB available hard disk space Windows 3.1 or higher, including Windows 95 and Windows NT VGA or better monitor (SVGA with 256-color screen driver highly recommended)
Macintosh 68020 or higher (Power PC native) 4 MB RAM (8 MB recommended)
4 MB available hard disk space System 7.0 or higher VGA or better monitor (256-color
recommended)
Customers Outside of the United States
In Canada, customers must add GST to their orders. Other than for Canada, OneSource4Media does not collect any tax on orders outside of the United States. Customers are, however, responsible for paying any customs fees or local import taxes that may be levied by their own governments.
Whom should I contact for orders, inquiries, and customer service claims?
All Other International Customers:
Customers may contact
onesource4media@triad.rr.com
How can I send a wire transfer?
OneSource4media for wire transfer details.
When should I expect to receive my publication after I place an order?
Please allow six weeks from the time the order is placed. Delivery time may be longer for certain destinations. If you have an order that requires special handling, please contact Customer Service and we will try to accommodate your special needs.