>Q1 ISO 9000: Bedrock of Quality Improvement
with Robert P. Reid and Donald N. Ekvall (GWU)
2 videotapes, 165 minutes - English $300
The quality improvement efforts of many U.S. organizations lack a proven, practical focus. Often these plans rely too heavily on
theory and not enough on application. Developing a quality system consistent with ISO registration is an excellent first step toward
workable quality improvement. This program demonstrates how organizations can expand their quest for quality on an
international scale using the ISO 9000 series of standards. It describes ISO 9000 series registration action plans, steering teams, and quality system documentation. You will learn how to avoid pitfalls in applying the ISO 9000 series and how to develop team-based ISO 9000 action plans for your own organization.

Q2 Practical Tools for Continuous Improvement with Robert P. Reid, Diane Sule and Jack Manning (GWU) 2 videotapes, 150 minutes - English $330
Quality is the goal of today's business environment - continuous improvement in the delivery of products and services to the customer in an effective and efficient manner. Organizations discover how to meet or exceed customer expectations by considering the following factors: every front-line contact; every management and planning decision; all of the needs, expectations, points of view, and desires of the customer; and all of the practical aspects of the organization's resources. However, this need not be a random guessing game, as several models and innovative tools are available to aid in this process. This program provides an understanding of and practical experience in tools known as "moments of truth," "interrelationship digraph," "how-how diagram," and "black hat thinking."

Q3 A Practical Approach to Improvement: True Improvement Versus the Illusion of Progress
with Peter R. Scholtes (GWU) 2 videotapes, 165 minutes - English $230
Many managers unknowingly tamper with work processes by using new tools and training techniques that prove to be gimmicks. This program describes the differences between the hard work of true improvement and an illusion of progress. It discusses how to institutionalize successful improvements. Topics covered include: case studies, the logic of improvement, seven steps to improvement, when and how to use plan-do-check-act (PDCA), building an improvement plan, and how managers can effect true improvement. P>Q4

Q4 Successful Leadership for Managing Quality
with Philip B. Crosby (GWU)
2 videotapes, 175 minutes - English $230
This program examines the structure of the successful organization and the primary concerns of
the leader: quality, finance, and relationships. It addresses special problems women and minorities
face in attaining executive positions and offers practical solutions. The presentation provides a
detailed discussion of finance and the creation of financial black holes. It then examines relationships
among executives and their peers, employees, suppliers, customers, and the community. Discussion
includes leadership's accountability to work and family and whether both can be served. Detailed topics
in quality are then explored, including difficulties in
implementing quality improvement and policies that make quality the fabric of an organization..

RETURN TO TABLE OF CONTENTS Q5 Total Quality Management in Academia with Thomas J. Murrin (GWU)
3 videotapes, 165 minutes - English $300
Do academic programs truly meet the needs of their graduates' future employers? Specifically, what knowledge and experience in total quality management (TQM) must students possess to satisfy prospective employers? A year-long study sponsored by the Quality Forum concluded that "virtually all employers are looking for graduates with a strong customer orientation. Graduates are more employable, and companies are better served, when graduates understand the concepts of [total quality], including how and when to use the basic tools."

Q6 Total Quality Management: Critical Issues on Planning, Measurement and Implementation with Dr. A. Blanton Godfrey (GWU)
2 videotapes, 180 minutes - English $300
This program, featuring the Juran Institute's chief executive officer, describes some of the key aspects of self-assessment and creating an active implementation plan. It focuses on measurement, including customer satisfaction, company culture, and internal waste. The presentation describes how to develop a strategic quality plan, how to deploy the plan throughout the organization, and how to develop action plans to achieve strategic goals and objectives. This program summarizes the key conclusions and recommendations of the Quality Forum study. It shows employers how to link expectations of TQM orientation and knowledge that ideal recruits should possess. It also covers the council's recommendations for universities, leadership steering committees, and employers.

Q7 Achieving Quality in America with Dr. J.M. Juran and Dr. A. Blanton Godfrey (GWU)
2 videotapes, 190 minutes- English $330
Since the 1960s, experts say, U.S. industry has experienced a crisis in quality. After years of not responding to the crisis, corporate and industrial leaders have recognized that a breakthrough in quality is needed to regain profits and global competitiveness. In the last decade, a number of companies have achieved enviable results in quality improvement, and how their experiences can be applied to other organizations. The presentation includes proven techniques for quality leadership. Principles include management's accountaility for establishing objectives and providing tools, education, and training; employee involvement in quality planning and improvement; and the distribution of incentives throughout the company.

Q8 Total Quality Management - Magic Words or Hard Work: A View from the Real World with Dr. J.M. Juran and Dr. A. Blanton Godfrey (GWU)
2 videotapes, 180 minutes - English $300
This program describes strategies used by leading companies throughout the world to dramatically improve quality and competitive position. Three senior executives from leading service and manufacturing organizations describe their experiences on the road to total quality management (TQM). Discussion focuses on the dynamics of each successful strategy and the positive and negative lessons learned. The presentation provides a step-by-step "road map" that any company can use to achieve similar results. It is invaluable to companies beginning the TQM process as well as those that have already made progress in TQM.

Q9 Managing for Total Quality in a DoD Environment: A Variability Reduction Approach with Dr. Jack B. Re Velle (GWU)
4 videotapes, 270 minutes - English $330
Overview and Interrelationships: This segment discusses typical directives, organizations, and operations in support of total quality (TQ). The "house of quality," variability reduction, quality function deployment (QFD), design of experiments, and statistical process control (SPC) are defined and illustrated. Quality Function Deployment (QFD): This segment discusses the "what-how" concept, matrix development, and advantages and limitations. It includes group excerises in developing the house of quality and G-series chart selection.

Q10 Quality Improvement: A Process Not A Program with Dr. Jack B. Re Velle (GWU) 2 videotapes, 180 minutes - English $330 There are no quick solutions to quality control. Successful quality improvement requires a systematic approach that can be adapted throughout a company. Only when quality control becomes a permanent, managed, incremental process that continually examines all products, procedures and processes of a company can it lead to never-ending improvement. While this program addresses a defense electronics audience, it also uses systems that can be applied to any company concerned with quality control. Q11 Total Quality Management Phase I: Quality Function Deployment with Dr. Jack B. Re Velle (GWU) 2 videotapes, 180 minutes - English $330 Context and Matrix Development: This segment discusses total quality management (TQM) architecture and explains how quality function deployment (QFD) fits within the TQM framework. It examines QFD's relationship to other tools and techniques, such as benchmarking, cause-and-effect analysis, concurrent-simultaneous engineering, cost of quality, design of experiments, input-output analysis, Pareto analysis, the nominal group technique and cycle-time management. The presentation constructs an initial QFD matrix, the "house of quality," examining each step in detail. Training and Implementation: This segment describes QFD training requirements for both facilitators and members of cross-functional project teams. Examples of training topics and sources of training are provided, along with multiphase implementation of QFD software and other TQM tools and techniques.

Q12 Total Quality Management Phase II: Design of Experiments with Dr. Jack B. Re Velle (GWU) 2 videotapes, 180 minutes - English $330 This program reviews the origins and objectives of design of experiments (DOE), then discusses several of the best known design alternatives, with emphasis on full and fractional factorial designs. The three most popular approaches to designing experiments are compared and contracted. They include the classical (Box), robust (Taguchi) and statistical engineering (Shainin) approaches. After a discussion of off-line experiments, such as screening, refining, and confirmation, the course analyzes in detail Taguchi's robust design methodology. The presentation covers how to plan and perform experiments using Taguchi's methods, as well as how to analyze and verify experimental results.

Q13 Total Quality Management Phase III: Statistical Quality Control and Statistical Process Control with Dr. Jack B. Re Velle (GWU) 2 videotapes, 160 minutes - English $630 This program reviews the origin and objectives of statistical quality control (SQC) and statistical process control (SPC) and compares the two methods. Histograms, Pareto analysis, scatter analysis, cause and effect analysis, check sheets, control charts, and tally sheets are discussed in terms of purpose, procedure, and application. Defect maps, event logs, process flowcharts, and progress centers; randomization, data stratification, and sample size determination are also considered. The program presents a model for identifying and eliminating sources of defects and variability. It describes how to plan and institute statistical controls using SQC and SPC, and how to analyze and verify results. Notes, which provide hands-on, practical exercises and checklists for using each quality control tool are included. NEW!

Q14 Total Quality Management in Health Care with Joseph P. O'Brien (GWU) 2 videotapes, 165 minutes - English $300 This program describes strategies used to dramatically improve quality in health care. It reviews the new competitive standards and reveals the skills needed to be a leader in health organizations. The presentation examines key components for deploying total quality improvement and methods for empowering cross-function teams. It presents structured problem-solving processes used in successful health care organizations. NEW!

Q15 Continuous Quality Improvement in Health Care: System Skills with Dr. Marianne Murdock (GWU) 2 videotapes, 165 minutes - English $300 Improving the quality of care and service offered by health care organizations requires creativity, innovation, and human resource allocation. This program emphasizes the role of system skills for enhancing the clinical and service quality of health care organizations. Methods of system analysis for assessing and enhancing both clinical and operational issues are presented. Supporting processes are also examined.

Q16 TQC/Service: The Customer, The Process, The Data with Encyclopedia Britannica Educational Corp. (GWU) 1 videotape, 18 minutes - English $495 Managers in the credit and collections department of Hewlett-Packard's Direct Marketing Division were alerted when overdue receivables rose to a staggering 12%. Through TQC's statistical process control, however, they soon discovered that the rise was not due to customers but to Hewlett-Packard's business practices. Once the company solved the problems, overdue receivables plummeted to 1%. Key questions are addressed, such as: who are my customers?; what are their needs?; how does my product meet those needs?; and what corrective measures are most effective?

Q17 Winning with Total Quality Management: How an American Company Won the Deming Prize with John J. Hudiburg (GWU) 2 videotapes, 165 minutes - English $200 John J. Hudiburg led the Florida Power and Light Company (FPL) in implementing total quality management (TQM) and in winning the Deming Prize. He held engineering, operations, and executive positions at FPL for 38 years before retiring from the company in 1990. Hudiburg is considered by many to be the most knowledgeable American executive on Japanese quality management.

Q18 The Malcolm Baldrige National Quality Award: Focusing on Leadership and Customer Satisfaction with Dr. Jack B. Re Velle and Curt W. Relmann (GWU) 2 videotapes, 195 minutes - English $300 This program focuses on the first and final categories of the Malcolm Baldrige National Quality Award: leadership and customer satisfaction. These categories together include 40 percent of the award's total point allocation. The presentation describes leadership and customer satisfaction from multiple vantage points, including perspectives of award judges and representatives of two companies that won the Malcolm Baldrige Award.

CALL 1-800-236-3637 USA or FAX 1-910-725-8973 Worldwide or email NOW:

Return to Table of Contents

Q19 The Essential Deming with Dr. W. Edwards Deming (MIT) 4 videotapes, 180 minutes - English $1,035

Q20 The Deming Telecasts with Dr. W. Edwards Deming (GWU) 10 videotapes, 990 minutes - English $1,595 These telecasts offer a unique perspective on Dr. Deming's philosophies. They can be ordered as a set or individually.

Q20-1 A Day with Deming on the New Economics of Industry and Government 2 videotapes, 240 minutes - English $295 For almost three decades, America's imports of manufactured products have increasingly exceeded exports. This program discusses the role that the merit system played in this decline and explains Deming's management method, which distinguishes between intrinsic motivation, extrinsic motivation, and over-justification. The program emphasizes a philosophy stressing knowledge of: variation (statistical theory), the distinction between common causes and special causes, tampering, interaction of forces, operational definitions, and psychology. The presentation applies to business, education, and government.

Q20-2 A Day with Deming on Transformation in Management 2 videotapes, 240 minutes - English $295 The prevailing system of management since the 1950s has discouraged individual initiative. The results are decreased innovation and a reduction in applied technology. To restore motivation, innovation, and joy in work and learning, a transformation of management is essential. This transformation requires application of "a system of profound knowledge" and an understanding of processes and statistics. To accomplish the transformation, managers must know psychology and motivational techniques, as well as processes of change. Critical examination of the current system of education and management techniques in manufacturing, in government, and in the service industry is also required. This program illustrates Dr. Deming's techniques with examples from these sectors.

Q20-3 A Day with Deming on the New Economics for Management 2 videotapes, 180 minutes - English $295 A new system of management is required in modern organizations. Management's responsibility should be to work toward optimizing the enterprise as a whole and keeping it optimized over time. A business is not a collection of departments, each striving to meet individual goals; the parts must work together to achieve the purpose of the whole. In this program Dr. Deming discusses management's responsibility to lead the process of transformation and to restore innovation. He also describes management's need to examine their prevailing style of management and to identify damaging practices.

Q20-4 A Day with Deming on The New Economics 2 videotapes, 180 minutes - English $395 This is a management course based on a philosophy to improve the economic position of the Western world by transforming Western aims and values. Top management, in position to apply the theory of "a system of profound knowledge" that would improve the entire economy, would accomplish this change. This system lays the groundwork for transformation from the present style of management in industry, education, and government to a system of optimization. Many would benefit from such a transformation - shareholders, producers, customers, carriers, shippers, employees, and the environment and communities as well. Q20-5 A Day with Deming on A System of Profound Knowledge
2 videotapes, 150 minutes - English $395
This program discusses the management of people from any type of organization - industry, education,
or government. Industry includes all kinds of services such as teaching, health care, agriculture, fishing,
mining, and forestry. The program presents "a system of profound knowledge" that consists of
interdependent parts: the theory of a system, variation, theory of knowledge, and psychology.
It was the theory of a system, taught by Dr. Deming in Japan, that helped Japan rise to economic power.

NEW!
Q21 The Prophet of Quality (Parts I and II) with Dr. W. Edwards Deming and Lloyd Dobyns (CC-M) 2 videotapes, 60 minutes - English $990 This two-part introduction reviews the late Dr. Deming's life and philosophy, giving both beginners and experienced quality students an understanding of the origins of his ideas in his own life experience and the changing world. The Deming method is reported, not as a list of things to do, but as a new way of thinking that challenges old notions and practices. Dr. Deming is joined by narrator Lloyd Dobyns for a sharply focused discussion of his ideas. You'll get to know Dr. Deming personally and understand why in the new economic age people have become more important than machines, and why managers who would lead others must also be learners. A discussion guide is included with this series.

Q22 ISO 9000 Series of International Quality Standards with Ian Durand 2 videotapes, 110 minutes - English and Spanish $595 This program educates your company on how to implement and meet the ISO 9000 standards. Narrated by Ian Durand, a recognized quality consultant who is a member of Technical Committee ISO/TC 176 which developed the ISO series. Tape I Management Overview Understand why ISO 9000 standards are important; determine which ISO standards apply to the company; register the quality assurance program to improve sales and use ISO standards to build an internationally recognized quality system. Tape II ISO 9001 Requirements Elements of ISO 9001, the most extensive standards; how to document your quality system; the role of the quality system in line organizations and how to prepare for quality system registration. One workbook and a complete set of updated ISO International Quality Standards are included.

Q23 Executive Briefing ISO 9000
with Ian Durand
1 videotape, 25 minutes - English $195
This program communicates to management the importance of ISO and its implications for
their business. Subjects covered include: What are the ISO 9000 standards; why are they
gaining so much management attention; what is involved in ISO 9000 registration; how
much does it cost; and what is the payback?

Q24 ISO 9000 Draft International Standards "Keeping Pace with the Changes" with Ian Durand 1 videotape, 30 minutes - English $395 This timely videotape provides an authoritative explanation of the latest revisions to the ISO 9000 Series of International Quality Standards. The Package includes a special report that highlights significant changes; one copy each of Draft International Standards ISO/DIS 9000, ISO/DIS 9001, ISO/DIS 9004-1; and one ISO 9000 Registration Workbook.

Q25 ISO 9000 Draft 1994 International Standards (DIS) 1 set of updated draft 1994 ISO 9000 standards (I.Q.S.) - English $89.95 This set of ISO 9000 standards includes ISO/DIS 9000-1, and ISO/DIS 9004-1. These Draft International Standards are being offered to DOES, Inc. customers at a special price. These recently approved DIS-level publications, with the exception of minor wording changes, will become the ISO 9000: 1994 Series. The latest revisions will be available by March 1, 1995. NEW!

Q26 ISO 9000: 1994 Implementation Guide with Ian Durand 3 videotapes, 90 minutes - English and Spanish $595 Implementing a successful ISO 9000 quality system takes hard work and good planning! This new product takes you through a proven, 8-phase process to implement and register your system. Topics covered include: Organizing for successful and profitable implementation; Step-by-step approach to implementation; Choosing a quality system registrar; Lessons from successfully registered companies; and What to do when things go wrong. Included in this series are: Three implementation tools (Self-Assessment Instrument, Responsibility Matrix, and Process Analysis Guidelines); The ISO 9000 Handbook, including a copy of U.S. equivalent of the ISO 9000P:1994 standards; Three new books (Understanding the ISO 9000:1994 Quality Assurance Standards, Implementing an ISO 9000:1994 Quality System and Selecting an ISO 9000 Quality System Registrar). NEW!

Q27 Selecting An ISO 9000 Quality System Registrar with Ian Durand 1 videotape, 30 minutes - English and Spanish $99.95 How will you identify, evaluate, and choose the ISO 9000 registrar that is right for you? Topics covered include: Choosing a registrar; The registration process; Forces for registration; and Costs and benefits of registration. Included with this videotape are a list of U.S. and Canadian registrars, accreditations and expertise. Also included is the new book Selecting an ISO 9000 Quality System Registrar.

Q28 Quality Improvement Tools (QIT) (Juran Institute) Training materials - English, Spanish, German and Canadian French $1,995 This series is perfect for quality improvement teams. Collecting and analyzing data is crucial to an effective quality improvement project. Quality Improvement Tools training materials enable you to collect the right data, analyze it, and apply your findings. The materials cover possible pitfalls and errors in applications, precise details on tools construction and use, and examples from services, manufacturing and business processes. Topics covered include flow diagrams, brainstorming, cause-effect diagrams, scatter diagrams, graphs and charts, stratification, pareto analysis, histograms, box plots and data collection. Included in this series are twenty Quality Improvement Tools Workbook Sets, one two-volume in-depth instructor's guide, one set of visual aid masters, and one set of masters for multi-tool exercise and simulation.

Q29 Quality Benchmarks for Executives with Dr. J.M. Juran (Juran Institute) 1 videotape, 30 minutes - English $595 This videotape features interviews with Dr. J.M. Juran and executives from industry who led their companies to the Deming Medal or Malcolm Baldrige National Quality Award. It answers such questions as: What kind of vision is needed?; How do you mold a quality culture?; What is the executives new role?; How do you demonstrate your involvement?; How can you motivate for quality?; How can you motivate for progress?; and How can you assess costs and benefits? The program includes one resource guide that shows how to use the materials to their greatest advantage, and ten Executive Planning Guides containing detailed checklists that correspond to the videotape.

Q30 Juran on Quality Leadership™ with Dr. J.M. Juran (Juran Institute) 2 videotapes, 58 minutes - English, Spanish $650 Directed toward middle and upper management, these videos help executives answer such questions as: How can I lead my company to superior quality?; What must I do to personally supply that leadership?; How can I enlarge the business plan to incorporate quality leadership?; What deeds are to be done by whom and how?; and How can we apply planning, control, and improvement to quality? Dr. Juran's insights are derived from real-life examples and are applicable to any organization, service or manufacturer. The set includes visual aid masters and ten synopsis booklets.

Q31 Juran on Quality Improvement® (JQI) (Juran Institute) 16 videotapes - *available in several languages $7,205 With the guidance and training provided by this renowned in-house, video-based training series, managers follow a structured process to select, prepare for, and carry out quality improvement projects. Topics covered include: project identification; organizing for improvement; diagnosing the cause; holding the gains; and replicating results and nominating new projects. The series is designed for quality improvement facilitators, team leaders, and members. The set includes: one leader's manual; ten workbooks; and ten synopsis booklets. *Available in several languages including: Danish, English, French, German, Italian, Spanish, and Swedish. Chinese, Dutch, and Finnish (workbooks only). Portuguese (tapes only). Please call or fax for more information regarding translations.

Q32 Juran Quality Improvement ToolKit™ -Software (Juran Institute) Leading-Edge Interactive Software Course - English $695 This innovative new software product combines and automates the power of the ten most commonly used quality improvement tools with the flexibility of a Windows* environment. The tools are presented in an on-line support system that guides users through the Juran six-step improvement process, activity by activity. This product is loaded with special features such as: integrated tools and training on how to use them; on-line guidance in the quality improvement process; on time data entry; easy data transfer to other software packages; "as-you-work" storyboard building; addition of your own case histories to the on-line help material; and on-activity checklists. This toolkit allows you to: build a searchable knowledge base for use in future quality improvement efforts; facilitate benchmarking by electronically sharing completed projects with others; reduce the support load on quality facilitators and leaders; save hours of manual calculation; standardize storyboard project reports; reduce data collection errors; and complete project reports more effectively and quickly. Included in this course are two 3.5 inch diskettes, one user's guide and one reference manual. The toolkit requires an IBM compatible personal computer capable of running Microsoft Windows 3.1 or higher in enhanced mode. Please call or fax for more general and/or technical information. *Windows is a trademark of Microsoft Corp.

Q33 Measurement Systems Analysis Series (TC) 6 videotapes, 1 software diskette - English $2,860* Statistical Process Control programs are only as good as the data on which they are based. Measurement systems analysis is a series of studies designed to expose the variation - both inherent and assignable cause - in gages, people and methods. This training program explains the purpose of each study and demonstrates how it's done in an easy-to-understand manner. It will help you uncover the variation in your measurement system. And start generating measurement data you can rely on. The program is designed for inspectors, engineers and other people who are responsible for determining whether or not a measurement system is in statistical control. Included in this series is one instructor's guide, one application guide, one set of overhead transparencies and diskette, one Measa™ software program and manual, one demonstration kit, one diagnostic test, one answer book, and three albums to protect the materials. *Base Price. Please call or fax for a detailed, two-page information guide regarding this customized program.

Q34 The Cost of Quality (TC) 2 videotapes, 1 software diskette - English $985* Everyone is concerned about "quality" - better quality manufacturing, service, and products. But, few people know how much "quality" really cost their company. Costs associated with ensuring quality have been estimated to average from 20% to 40% of sales for a given company. Without a program to help determine a company's cost of quality, it's hard to make sound business decisions. This training program gives you the answers. It is comprehensively designed to help make cost of quality a priority - giving everything needed to institute and implement a cost of quality program and is designed for all employees within an organization. The materials present the concepts associated with a Cost of Quality program and also explain how a Cost of Quality program can be implemented in a straight-to-the-point, cost-effective manner. Included in the standard series is 1 instructor's guide, two learner workbooks, one slide program, one software spreadsheet, and two albums to protect the materials. *Base Price. Please call or fax for a detailed, two-page information guide regarding this customized program.

Q35 Failure Mode and Effect Analysis (FMEA) (TC) 3 videotapes, 1 software diskette - English $1,985* This program introduces the principles of FMEA, a design evaluation procedure used to improve the reliability of products, processes or services. Step-by-step instructions show how to complete FMEA forms for any application and how to effectively implement the technique. The core body of information will enable you to adapt FMEA to your own needs, or comply with a customer's requirements. Formuser® software enables the user to easily draft, store or revise FMEA forms with a variety of formats to choose from. This program is designed for individuals involved with design, reliability, manufacturing, quality engineers, sales and marketing, purchasing, customer service and technical support. Included in the standard series is 1 application guide, one instructor's guide, one Formuser® software program and user's guide, one set of FMEA forms, one set of transparencies, and two albums to protect the materials. *Base Price. Please call or fax for detailed information regarding this program.

Q36 Process Control for Short Production Runs (TC) 4 videotapes, 114 minutes - English $2,275 This training series is designed to provide a basic understanding of SPC and how it applies to job shops, manufacturing of small lot sizes, and others involved in just-in-time manufacturing. Includes four different charting methods which can be applied to specialized production applications. Topics include: traditional approaches to process control; variations of conventional control charts; short run charts for variable data; and short run charts for attributes data. Designed for supervisors, engineers, and SPC coordinators with a working knowledge of the fundamentals of statistical process control. Includes one application guide, one instructor's guide, one set of presentation script/transparency masters, one pad of quality history cards, one pad of problem solving report forms, one diagnostic test, one answer book and two albums.

Q37 Quality Function Deployment (QFD) (TC) 4 videotapes, 132 minutes - English $2,895 This training program shows how to integrate key customer wants and needs as well as control costs in the product planning and development process. Learn to dramatically lower costs by basing product development on the 'voice of the customer'. Topics include: introduction to QFD; the House of Quality (HOQ); the voice of the customer; and the phases of QFD, and starting a pilot QFD study. Designed for QFD project team members from design engineering, manufacturing and process engineering, marketing and/or quality assurance. The series includes one case history, one application guide, one instructor's guide, two QFD/Focus™ software diskettes, one QFD/Focus™ user's guide House of Quality Forms and three albums to protect the materials.

Q38 NEW!

Q38

Q38 Performance Breakthrough:
The Key to Survival in Changing Economic Times
with Dr. James Harrington (GWU)
2 videotapes, 185 minutes - English $330

Discover the pros and cons of benchmarking, process redesign and process reengineering. With this program you will learn the five phases of business process development, including an analysis of each phase, the results you can expect and how to determine which methods will work best for you. Find out how other successful organizations are: Establishing performance targets and generating new ideas; Optimizing existing processes; and Using automation and information technology to design entirely new processes. A Question and Answer session is also included.
The Deming Library
and
Implementing Deming
"The Deming Library is the finest presentation of my philosophy."
- W. Edwards Deming
A Series of Videos Produced with W. Edwards Deming to Present
His Philosophy of Continual Improvement and the Experience of Organizations
in Transformation.
A comprehensive educational series of video cassettes nearly ten years in production, The Deming Library
presents the management philosophy of Dr. W. Edwards Deming and the issues of quality improvement
and transformation confronting Western managements. It is the sole authoritative presentation of
Dr. Deming's ideas in this medium. Dr. Deming participated in this work and personally approved
the final results. Joined by business experts, leading management thinkers, and top executives,
Dr. Deming develops his philosophy of managing for continual improvement.
The open-ended series is the result of Dr. Deming's collaboration with producer/
director Clare Crawford-Mason and writer-narrator-economics reporter Lloyd Dobyns. Each of
the volumes has a Discussion Guide designed to facilitate
organized study.

CALL 1-800-236-3637 USA or FAX 1-910-725-8973 Worldwide or email NOW: Return to Table of Contents

The Deming Library (continued)

Q39 The Deming Library (Volumns I. - Volumns XXVII.)
with Dr. W. Edwards Deming (CC-M.)
31 videotape set - English (Volumns I - XIV available in Spanish) $7,500
1 videotape - English $595 ea.
2 or more videotapes $495 ea.
10 or more videotapes $295 ea.

Q39-1 Volume I. The New Economic Age: Dr. Deming's practical strategy has changed the
world economy and led to a new economic age. Join Dr. Deming and Harvard economist
Professor Robert B. Reich as they explain the new global economy and reveal their mandate
for change in American managerial thinking.
(33 minutes)

Q39-2 Volume II. The 14 Points: This is the finest explanation ever produced of the 14 points that changed the world. Now you can use Dr. Deming's essential principles as a framework for revitalizing your own organization, paving the way for a more competitive and profitable future. (40 minutes)

Q39-3 Volume III. Corporate Leadership: Dr. Deming and Donald Petersen, former CEO of Ford Motor Company, discuss corporate leadership's role in implementing Dr. Deming's principles, including the meaning of continuous improvement of processes and its resulting impact on improvement of profit. (25 minutes)

Q39-4 Volume IV. Adoption of the New Philosophy: In 1987, Ford Motor Company set an industry record for net income. Top Ford officials discuss how the Deming Method contributed to their remarkable turnaround and why management's emphasis on quality is not a quick fix, but a permanent change in attitude that starts at the highest level. (21 minutes)

Q39-5 Volume V. Communication of the New Philosophy: Learn how Dr. Deming helped Ford managers overcome outdated attitudes, prompting employees and managers to work as a united team focused on quality. You'll explore how statistical methods can help determine whether a mistake is in the system or made by an individual worker. (22 minutes)

Q39-6 Volume VI. Application of the New Philosophy: Take an insiders look at Ford, where the difference is apparent in positive manager and employee attitudes and the quality of Ford automobiles. You'll learn how to implement continuous improvements with your most important resource, people. (24 minutes)

Q39-7 Volume VII. The Red Bead Experiment and Life: Dr. Deming's Red Bead Experiment is a classic demonstration of why it's impossible for traditional American managerial techniques to lead us to quality improvement. Employing well-intentioned, hard workers is not enough; managers must design the process to produce quality. (25 minutes)

Q39-8 Volume VIII. Lessons of the Red Bead Experiment: The Red Bead Experiment reveals how to improve upon traditional management techniques. You'll discover practical strategies to shape your organization's future success by removing the causes of failure at the system level as well as how to identify barriers to pride of workmanship. (25 minutes)

Q39-9 Volume IX. The Funnel Experiment: If we don't really understand what's wrong with our production system or what will fix it, our efforts just compound our problems. The Funnel Experiment demonstrates how "profound knowledge" can be used to pinpoint problems and develop successful solutions. (23 minutes)

Q39-10 Volume X. How Managers and Workers Can Change: Dr. Deming explains why efforts, automation, and copying the Japanese won't improve quality. Managers and workers at Vernay Laboratories describe changes and improvements prompted by Dr. Deming's methods, including how managers' understanding of variation and psychology can help them see employees in a new light and lead to improve quality and productivity. (25 minutes)

Q39-11 Volume XI. Cooperation - The Key to Quality: Dr. Deming defines a good manager and demonstrates methods for tracking continuous improvement. Managers and workers at Vernay Laboratories tell why and how they began to cooperate to achieve their goals. (25 minutes)

Q39-12 Volume XII. The Dangers of Buying on Price Tag Alone: Dr. Deming discusses ways to select a single supplier, why price competition alone rarely works, and how a long-term relationship between customer and supplier can reduce risk and fear. Executives and workers from Vernay Laboratories reveal how using Dr. Deming's methods has improved business. (25 minutes)

Q39-13 Volume XIII. America in the Global Market: An historical account of US industrial growth and economic competition which explores why the management techniques that made America the world's leading industrial power no longer work. Learn what we can do to adapt and thrive in the face of new economic realities. (25 minutes)

Q39-14 Volume XIV. Understanding Profound Knowledge: Dr. Deming offers a detailed explanation of how profound knowledge - an understanding of the entire system - is necessary to achieve quality at a cost that will entice the customer, and he illustrates why quotas and time standards are barriers to improvement. (25 minutes) NOTE: Volumns I. through XIV. are available in English and Spanish.

Q39-15 Volume XV. Competition, Cooperation, and the Individual: Dr. Deming presents an eye-opening attack on the competitive forces - grades, ratings, merit systems - that smother innovation, intrinsic motivation, and cooperation and keep companies from higher profitability. (25 minutes)

Q39-16 Volume XVI. The Quality Leader: Quality is leadership driven, and here Dr. Deming describes the attributes of a successful leader and defines leadership's role in achieving improved quality and increased productivity. He explains the three sources of power every manager must draw upon to become an effective leader. (25 minutes)

Q39-17 Volume XVII. People Systems: The Toughest Challenge: Dr. Deming shows how managers at General Motors' Powertrain Division applied his philosophy to create a compensation system that replaced old methods of performance appraisal and ranking. In the new system, a manager's role changes from that of a judge - a "power position" - to that of a coach. (25 minutes)

Q39-18 Volume XVIII. Competition Doesn't Work: Cooperation Does: Author Alfie Kohn and psychologist Michael Maccoby join Dr. Deming to investigate competition, motivation, and cooperation in the workplace and the destructive nature of ranking. Discover how and why competition can lead people to do things faster but not better - especially problem solving. (25 minutes)

Q39-19 Volume XIX. Profound Knowledge for Leadership: Dr. Deming, Dr. Maccoby, and General Motors managers consider the qualities of a successful leader and how to guide the transformation of an organization into a cooperative environment. Learn why it is important for managers to have a theory to predict "how people will behave." (25 minutes

Q39-20 Volume XX. Leadership for the Transformation: Top managers at the General Motors Powertrain Division discuss the role of a leader as teacher and coach. Dr. Deming and Dr. Maccoby talk to supervisors, managers, and other employees about the necessity of good communication skills in effecting a smooth transformation. (25 minutes)

Q39-21 Volume XXI. A Theory of a System for Educators and Managers: Dr. Deming and his colleague Dr. Russel Ackoff demonstrate how a thorough understanding of the properties and the power system is an essential prerequisite of a total quality transformation. A discussion guide designed in conjunction with a focus group of educators, consultants, and business people using systems theory is included, along with carefully prepared exercises designed to enhance your video learning experience. (30 minutes)

Q39-22 Volume XXII. Understanding The Baldrige Award: Dr. Deming's concept of profound knowledge is a useful lens through which to view the Baldrige Award criteria. The properties of a system; the principle of variation; the psychology of individuals and the group; and theory of knowledge - all these foundation stones of the new management theory are not part of the Baldrige guidelines. You'll discover why the manager preparing to use the Baldrige criteria must keep profound knowledge in mind.

Q39-23 Volume XXIII. Putting Deming and The Baldrige Award Together: Dr. Deming and Curt Reimann, Director of the Baldrige Award program, discuss the seven Baldrige criteria side-by-side with Deming's 14 Points, which provide the systems theory and philosophy that Dr. Deming believes are missing from the Baldrige guidelines. Discover the many intersections of the Baldrige criteria and the 14 Points, and how to employ the Deming philosophy to assess your quality improvement.

Q39-24 Volume XXIV. Cultural Transformation: A New Way of Thinking: Top managers and workers at Zytec Corporation, 1991 Baldrige Award winner, discuss the cultural change they found necessary to bring their organization back from an uncompetitive position. Studying the application of Dr. Deming's 14 Points in all parts of the company and testing every existing practice against the four principles of profound knowledge, managers and employees began a step-by-step transformation of both behavior and beliefs.

Q39-25 Volume XXV. Cultural Transformation: Continual Improvement: This program illustrates the importance of a new work culture: one of trust, cooperation, and teamwork, and a willingness to take risks and make contributions. Zytec Corporation's commitment to management for continual improvement are clear from the comments of its employees on every level - enthusiasm, satisfaction, and an expectation that though the job is never done under the new system, life at work is much better.

Q39-b
Implementing Deming - Volumes 1, 2, 3, 4
depth and is included with "The Complete Deming Library Set." Volume 1 The Case Against Performance Appraisal
Volume 2 What To Do Instead of Performance Appraisal

Peter R. Scholtes, management consultant, examines the reasons why comparative ranking and other forms of individual performance evaluation degrade the morale of employees, fail to provide useful feedback, and allow management only the illusion that it can measure performance differences. He would substitute the goal of developing a vision and mission statement that everybody can understand and accept. He proposes alternative means of identifying and acknowledging superior performers while fostering the
intrinsic motivation that individuals bring to the job. (25 minutes, each volume)

Volume 3 The Case Against Management by Objective Volume 4 What To Do Instead of Managing by Objective

Brian L. Joiner, founder and CEO of Joiner Associates, Madison, Wisconsin, puts the Deming philosophy into perspective of the history of management. He sees Western practice as a combination of three generations of management: doing it yourself, directing another person and managing by results - the latter known as management by objective. He teaches that Deming cares about results but is more concerned about the method that will be used to try to achieve those results. The destructive results of working to achieve quotas, fulfill quantitative objectives and otherwise manage by numbers are reviewed. To replace management by objective, Dr. Joiner recommends Dr. Deming's methods of instituting the 14 Points and learning to practice continual improvement with the Shewhart (Deming) Cycle. Continual efforts to improve processes and systems is fourth generation management. (25 minutes, each volume) NEW! A Study In Continual Improvement with Dr. W. Edwards Deming (CC-M) 2 videotapes, 54 minutes - English and Spanish $850 Healthcare providers today are facing evolutionary and revolutionary changes. These two video programs, the last ones made by the late Dr. Deming, take a fascinating look at the quality transformation underway at Virginia's Reston Hospital Center. Dr. Paul Batalden, Chairman of the Institute for Healthcare Improvement, reports to Dr. Deming about how organizations are using his methods to better serve and retain customers. An important educational tool for all types of businesses, A Study in Continual Improvement provides the theory essential for building a long-term quality improvement program. Reston Hospital Center provides real-life examples of the changes that take place in the organization managed for continual improvement. There is a discussion guide included with this series.

Q39-26 Volume XXVI. A Study in Continual Improvement (Part I): Topics in this part include: How an understanding of systems, variation, psychology and the theory of knowledge underpins the transformation of American healthcare; The need for healthcare organizations to change to a process view: x-ray and pharmacy as part of a process vs. x-ray and pharmacy as separate departments; Why all participants in the system, from top management to the front line, must be involved in transformation healthcare; How Reston Hospital Center began and continues its transformation through the application of Continuous Quality Improvement. (27 minutes)

Q39-27 Volume XXVII. A Study in Continual Improvement (Part II):
Topics in this part include: Reston Hospital Center's 14 Guiding Principles and their relationship to Dr. Deming's 14 points; Why Reston Hospital Center's leadership believes that their quality improvement effect is their best hope for reducing costs and improving services; Why employees need knowledge, tools, freedom, and support to initiate and take responsibility for their own process
improvements. (27 minutes)

Q40 The Deming Library Starter Set
with Dr. W. Edwards Deming (CCM)
10 videotapes - English and Spanish $2,995
Illustrating the cornerstone principles of Dr. Deming's philosophy, The Deming Library Starter Set provides organizations with a cost-effective way to begin their quality journey. Compiled by a professional educator, the 'starter set' encapsulates Dr. Deming's four-day seminar in ten videotapes. Topics include: an introduction to Dr. Deming's philosophies; Dr. Deming's 14 points; an explanation of profound knowledge; the Red Bead Experiment; the conflict between competition and cooperation; and understand the
role of leadership in applying the Deming Method.

Q42 The Deming Videotapes - New Shorter Series!
with Dr. W. Edwards Deming (M.I.T.)
4 videotapes, 179 minutes - English $1,095
This course was developed based on the needs of people, who own other Deming videos, but need a shorter, faster-paced training tool that is accessible to all levels of employees. Over one thousand companies are already using The Deming Videotapes
as the core of their TQM training. These videotapes are rich with succinct, charged segemnts of Dr. Deming at his best, integrated seamlessly with new computer-generated diagrams, insightful documentary footage, and compelling narration. Many viewers will learn for the first time what quality is and how to achieve it.
The course comes complete with four videotapes, a program guide and one copy
each of the two Deming texts, Out of the Crisis and The New Economics for Industry, Government and Education. The two "Inspection of Incoming Materials" tapes represent the only material that is not included in the new shorter video series described above.
ARE SUBJECT TO CHANGE WITHOUT NOTICE

Q43

Q43 COMPARE* - Comparing Attributes to Make Accurate Decisions
(DOES)
software program - English $295*
COMPARE is a mouse controlled, comparative quality modeling program. It is a menu-driven software package which helps improve your products and services by comparing their attributes to competitive products and services. Using features and data, COMPARE develops quality models to directly compare and contrast your product or service to your competitors. It can also be used as a
decision-support tool when choosing courses of action or price points.

*Base Price. Product customization is extra. Programming, systems design and statistical D.O.E. consulting fees will vary depending on the size and complexity of the project. Cost estimates will be given on a project-by-project basis. Please call for more information.
Return to Table of Contents

ENGINEERING
Engineering Series on Communications
This series features Dr. Bernhard E. Keiser, D.Sc., E.E., who is a consulting engineer in telecommunications and has worked in the early development of several domestic satellite systems. He holds four U.S. patents in the fields of satellite systems, voice signal bandwidth compression and expansion using time-domain principles. He is a fellow of the IEEE, the Washington Academy of Sciences
and the Radio Club of America. One copy of related course notes is included with the purchase of a complete set of any of the above series (I through XI). Additional course notes may be purchased for $30 per issue. A complimentary copy of an introduction and
overview videotape is included with each complete set of Series I through X.

E1-1 E1-1 Volume I: Digital Voice Technology
(GWU)
1 videotape - English $365
$365 14-videotape set, 652 minutes - English $4,620

Tape 1. Introduction and Overview [85 minutes]
Tape 2. Digital Transmission Fundamentals [35 minutes]
Tape 3. Pulse Code Modulation (PCM) [36 minutes]
Tape 4. Compander Response and Adaptive Quantization [54 minutes]
Tape 5. ADPCM and Vector Techniques [38 minutes]
Tape 6. Delta Coding and Tree Encoding [45 minutes]
Tape 7. Technique Comparison [53 minutes]
Tape 8. Transmission Aspects of the Mixed-Analog Digital Network [53 minutes]
Tape 9. Linear Predictive Coding (LPC) [43 minutes]
Tape 10. Summary of Coder Performance [51 minutes]
Tape 11. T-Carrier Systems [50 minutes]
Tape 12. Special Topics [32 minutes]
Tape 13. Digital Loop Technology [38 minutes]
Tape 14. Portable and Mobile Telephony [39 minutes <

E1-2 Volume II: Principles of Digital Transmission
(GWU)
1 videotape - English $365
7-videotape set, 356 minutes - English $2,310
Tape 1. Repeater and Switch Functions [74 minutes]
Tape 2. Digital Modulation Techniques [58 minutes]
Tape 3. Correlative Encoding and Comparison of Modulation Methods [55 minutes]
Tape 4. T-Carrier Systems and DDS [69 minutes]
Tape 5. Wideband Communication Services [23 minutes]
Tape 6. Error Detection and Correction [38 minutes]
Tape 7. Comparison of Coding Techniques, Concluding Topics [39 minutes] >E1-3

Volume III: Digital Video Coding
(GWU)
1 videotape - English $365
7-videotape set, 240 minutes - English $2,310
Tape 1. TV Signal Structure [52 minutes]
Tape 2. Pulse-Code Modulation (PCM) Encoding of Video, Differential PCM
[24 minutes]
Tape 3. Time-Domain Video Encoders [22 minutes]
Tape 4. Interframe Coding I [33 minutes]
Tape 5. Interframe Coding II, Transform Picture Encoders [28 minutes]
Tape 6. Coding Methods and Video Bandwidth Reduction [21 minutes]
Tape 7. Teleconference Video, Low Bit Rate Video, and High-Definition Television
[60 minutes] Engineering Series on Communications
This series features Dr. Bernhard E. Keiser, D.Sc., E.E., who is a
consulting engineer in telecommunications and has worked in the
early development of several domestic satellite systems. He holds
four U.S. patents in the fields of satellite systems, voice signal
bandwidth compression and expansion using time-domain
principles. He is a fellow of the IEEE, the Washington Academy
of Sciences, and the Radio Club of America.

One copy of related course notes is included with the purchase of a complete set of any
of the above series (I through XI). Additional course notes may be purchased
for $30 per issue. A complimentary copy of an introduction and overview videotape is
included with each complete set of Series II through VIII

E1-4

E1-4 Volume IV: Microwave Radio System
(GWU)
1 videotape - English $365
Tape 4. - English $515
$515 5-videotape set, 618 minutes - English $1,785

Tape 1. Introduction, Propagation and Antennas [105 minutes]
Tape 2. Modulation, Impairments, and Regulatory Limits [107 minutes]
Tape 3. Hardware [77 minutes]
Tape 4. Digital Transmission and Microwaves [245 minutes]
Tape 5. Applications and Trade-offs [84 minutes

Dr. Bernhard E. Keiser Series on Communications (continued)

E1-5 Volume V: Satellite Communication Engineering Principles (GWU) 1 videotape - English $365 7-videotape set, 652 minutes - English $2,310 Tape 1. Introduction: Introduction, Orbits, and Progagation [99 minutes]
Tape 2. The Space Segment [99 minutes]
Tape 3. The Earth Segment [62 minutes]
Tape 4. Digital Transmission Principles [94 minutes]
Tape 5. Transmission Principles and Systems [94 minutes]
Tape 6. System Implementation [94 minutes]
Tape 7. System Application [110 minutes]

E1-6
Volume VI: Fiber-Optic Systems (GWU)
1 videotape - English $365
7-videotape set, 185 minutes - English $2,310

Tape 1. Introduction: Attenuation and Dispersion [47 minutes]
Tape 2. Fiber Transmission and Photodetection [24 minutes]
Tape 3. Modulation [11 minutes]
Tape 4. Applications: Wavelength Division Multiplexing and
Coherent Optical Systems [26 minutes]
Tape 5. Fiber Production, Radiation Effects, Optical Couplers
and Splicing Techniques [21 minutes]
Tape 6. Optical Filters, Fiber Specifications, Transmission Systems [30 minutes]
Tape 7. Data-Bus Configurations, Standards for Fiber-Optic Research,
, and Atmospheric Optical Links [26 minutes]

E1-7
5-videotape set, 230 minutes - English $1,650

Tape 1. Introduction: Headend Functions, Maintrunk Transmission, and
Trunk Utilization [53 minutes]
Tape 2. Techniques for Increasing Bandwidth [42 minutes]
Tape 3. Addressable Control, Security, and Two-Way Cables [52 minutes]
Tape 4. Data Transmission, Text Display Systems, and Wideband
Local Area Networks (LANs) [52 minutes]
Tape 5. Digital Bus Systems, Integrated Services Digital Networks (ISDNs) [31 minutes]

E1-8 Volume VIII: Coaxial Carrier Transmission Systems (GWU) 1 videotape, 62 minutes- English $365 This program describes the coaxial cable technology used for transmitting large numbers of voice channels across country using frequency-division multiplexing (FDM). It covers the extension of this technology to digital cable systems and the millimeter-waveguide system, which is capable of cross-country two-way transmission of 59 channels at 274 Mb/s each. The presentation concludes with a discussion of the future uses of wideband communication systems. Dr. Bernhard E. Keiser Series on Communications (continued)

E1-9 Volume IX: Digital Cellular Telephony (GWU) 1 volume - English $365 6-volume set, 852 minutes - English $1,980 Volume I. Portable and Mobile Telephony [116 minutes]
Volume II. Digital Transmission in Mobile Communications [105 minutes]
Volumes III.,
IIIA and IV. Spectrum Efficiency Measures, Enhanced TDMA & Microcells
(counts as one volume [66 minutes]
Volume V. Parametric Speech (2 tapes) [221 minutes]
Volume VI. Modulation and Multiplexing Concepts (2 tapes) [217 minutes]
] Volume VII. Satellite Transmissions (2 tapes) [127 minutes]

E1-10
Volume X: High Definition Television (GWU) Available in March 1995 Call for Pricing

The United States has emerged as the world leader in high-definition television (HDTV) with its work on a digital standard. All television broadcasting in the United States will be HDTV within 15 years. These videos describe the system that will be used and how it will work. Topics covered include:

· Introduction and overview
· Colorimetry
· Digital Transmission [000 minutes]
· Video Encoding [000 minutes]
· Audio Encoding [000 minutes]
· Transport [000 minutes]
· Transmission [000 minutes]
· System Implementation [000]
· System Test [000]

Please Note: One copy of related course notes is included with the purchase of a complete set of any of the Keiser series (I through X). Additional course notes may be purchased for $35 per issue.

E2

E2 PCS Videotape Series
with Dr. Ernest Simo (GWU)
1 volume - English $140
4 volume set - English $560

Volume I. PCS: A Telecommunication Revolution
Volume II. PCS Interconnect Technologies
Volume III. Fundamentals of Cellular Systems
Volume IV. Operation of Cellular Networks

E3

E3 Satellite Communications and VSATs: The Nineties and Beyond
with Dr. Ernest Simo (GWU)
1 volume, 25 minutes - English $140
4 volume set, 100 minutes - English $459.95

Volume I. Fundamentals of VSAT Networks
Volume II. Introduction to Satellite Communications
Volume III. Operation of VSAT Networks
Volume IV. SATCOM Systems: Design and Implementation

E4 Understanding Data Communications Buzzwords with P.D. Moulton (GWU) 3 videotapes, 300 minutes - English $270

This program is a valuable guide to understanding data communication concepts and technical terminology. It covers network structures, applications, and technical fundamentals. Professionals from every field will find this clear, non-technical approach an aid in choosing data communication products and in communicating with technical support personnel.

E5 Geometric Dimensioning and Tolerancing (TC) 4 videotapes - English $1,675

The objective of this training series is to provide learners with an overview of GD&T. Upon completion of the program, they should be able to read and interpret GD&T symbols. Topics covered include: introduction to DG&T; symbols and basic principles; form and orientation tolerances; and Profile, runout, and location tolerances. This program is designed for production and inspection personnel, supervisors, group leaders and set-up personnel. Included in this series is one application guide, one instructor's guide, two model parts and drawings, one job aid, one diagnositc test, one answer book and two albums to protect the materials. *Base Price. Please call or fax for detailed information regarding this program.

E6
Electromagnetic Parabolic Equation (EMPE) - Software with Dr. Harvey W. Ko and Joseph P. Skura (GWU) Johns Hopkins University Applied Physics Laboratory software - English $7,500*

The Electromagnetic Parabolic Equation (EMPE) Propagation prediction software, developed at Johns Hopkins University's Applied Physics Laboratory, has been demonstrated to be a powerful tool in understanding and predicting microwave propagation. EMPE computes electromagnetic propagation and antenna coverage in complicated refractivity atmospheres that are important in anomalous propagation. EMPE accurately predicts propagation with surface and elevated ducts, superrefraction, and subrefraction. Extensive measurements have validated the technical need for and the accuracy of EMPE in anomalous refractive atmospheres.

System requirements: IBM or compatible PC, CGA or EGA graphics card, 600K or user memory (recommended minimum). A math co-processor is highly recommended..

*Please call for government rate.

NEW!
A Study In Continual Improvement Healthcare providers today are facing evolutionary and revolutionary changes. These two video programs, the last ones made by the late Dr. Deming, take a fascinating look at the quality transformation underway at Virginia's Reston Hospital Center. Dr. Paul Batalden, Chairman of the Institute for Healthcare Improvement, reports to Dr. Deming about how organizations are using his methods to better serve and retain customers. An important educational tool for all types of businesses, A Study in Continual Improvement provides the theory essential for building a long-term quality improvement program. Reston Hospital Center provides real-life examples of the changes that take place in the organization managed for continual improvement. There is a discussion guide included with this series.

E7
Modern Radar System Analysis, Version 2.0 - Software with David K. Barton and William F. Barton (GWU) software - English $375

This software analyzes the detection range, search coverage, and tracking accuracy of pulsed radars, including those using pulse compression, MTI, pulsed Doppler, frequency diversity, and agility waveforms. This powerful program allows you to specify radar parameters in great detail, or enter only certain critical parameters and use default values for the others. You can specify the environment in which the radar operates to include or exclude rain, chaff, surface clutter, and up to 21 noise jammers of three types (SOJ, ESJ, and SSJ). The program presents output data in tabular form, and as plots of detection probability versus range, signal-to-noise ratio (SNR) versus range, detection contours, tracking error versus range, and many intermediate results of the computation.

System requirements: IBM PC or compatible with DOS version 3.1 or higher, and a hard disk with 512K RAM. A math co-processor is highly recommended.

Return to Table of Contents

S T A T I S T I C A L

The following Statistical Systems for Personal Computers have been developed under the advisory
direction of G.E.P. Box, G.C. Tiao, M.E. Muller, L.-M. Liu and other distinguished statistical professionals.
Various integrated products are available for forecasting and time series analysis, design of experiments,
and general statistical analysis.

S1
Introduction to the Concepts of Variation with Kent Ehley (C.Q.S.) 1 videotape, 18 minutes - English, Spanish $395

This program is designed for anyone who needs to understand the concepts of variation and how Statistical Process Control (SPC) can help reduce variation. It clearly presents how to control variation in a way that is easy to understand and does not require a background in statistics. >

S2
Quality Control (QC) Chart Interpretation with Kent Ehley (C.Q.S.) 2 videotapes, 50 minutes - English, Spanish $695

This set is specifically designed for those who have already received basic training in creating and maintaining control charts, but want to improve their skills in interpreting control charts. Topics covered include: Histograms and frequency distributions; the meaning of statistical control areas under normal curve; what control limits represent; natural patterns; five tests for unnatural patterns; how to adjust a process that has shifted; modified tests for small sample sizes; and the relationship between the Range and X-bar. The series make extensive use of graphics and animation for visual effect and includes one leader's guide. Presented by Kent Ehley, who has an MBA from the University of Wisconsin and is a Certified Quality Engineer. Described by a client as "Mr. Fix-It of Quality," he has served industry for more than 20 years as a consultant.

S3
Unifit II Distribution-Selection - Software with Dr. Averill M. Law and Associates (GWU) software - English $1,500

The two major versions of UniFit - UniFit II for Simulation and UniFit II for Analysts - allow you to determine automatically and accurately what probability distribution best represents a data set. Typical analyses take less than 5 minutes. UniFit II for Simulation also puts the selected distribution into the proper format for direct input into most simulation software packages, helping you to choose a probability distribution for a source of randomness when no data are available. UniFit is extensively used by analysts performing simulation studies of real-world systems (e.g., in manufacturing, military planning, and computer/communication system analysis). Academic discount available.

System requirements: IBM or compatible PC; 1.5 Mb hard drive and 500K RAM; CGA, VGA, or EGA adaptor and color monitor. A math co-processor is recommended.

The following Statistical Systems for Personal Computers have been developed under the advisory direction of G.E.P. Box, G.C. Tiao, M.E. Muller, L.-M. Liu and other distinguished statistical professionals. Various integrated products are available for forecasting and time series analysis, design of experiments, and general statistical analysis.

Forecasting and Time Series Analysis

The Finest Tools for
Quality, Management, Engineering,
Statistical Methods and Computer Software

S4
Simulation Modeling for Decision Making with Dr. J. William Schmidt (I.P.E.) 17 videotapes, 840 minutes - English $4,800

This program is based on a three day seminar which has taught simulation modeling to over 1,000 engineers, educators, and consultants in government, health care, transportation, manufacturing and marketing. It teaches each step in the simulation process from problem recognition to problem resolution. Topics covered include:

Module I System Analysis and Modeling (110 minutes)

Module II Simulation Model Development (4hrs., 36 minutes)

Module III Random Variables Useful in Simulation Modeling (61 minutes)

Module IV Identifying the Distribution of a Random Variable (53 minutes)

Module V Generation of Random Variables (61 minutes)

Module VI Model Valadition (55 minutes)

Module VII Point and Interval Estimation (2 hours)

Module VIII Hypothesis Testing (78 minutes)

Module IX Summary: Putting it all Together

This series (which may be purchased by module) includes fourteen hours of videotape seminar training, and over 900 pages of text materials.

S5
How to Conduct A Successful Simulation Study (Industry Price) with Dr. Averill M. Law 1 videotape, 156 minutes - English $975

S5-1
How to Conduct a Successful Simulation Study (Academic Price) 1 videotape, 156 minutes - English $650

This videotape presents a definitive approach for successfully simulating your system, including such topics as problem formulation, information/data collection, validation, software selection, statistical considerations, and project management. It is based on Dr. Law's 20 years of simulation experience, as well as the experiences of more than 5000 people who have attended his simulation short courses. The benefits of the videotape include a greatly increased likelihood of project success, and the avoidance of 19 common simulation pitfalls. A 45 page reference manual is included with the videotape. A 12 minute preview can be purchased seperately. The price of the preview is refunded when the videotape is purchased. Academic discount available.

S6
ABCs of SQC: Statistical Methods for Quality Improvement with Dr. Jack B. Re Velle (GWU) 3 videotapes, 300 minutes - English $825

This non-mathematical approach to statistical quality control (SQC) uses graphic representation to ease interpretation of data on concerns such as planning errors, workmanship errors, and product defects. The course should be particularly valuable to senior managers who supervise personnel engaged in the application of SQC techniques and, therefore, need sufficient understanding of SQC fundamentals to make informed decisions.

S7
X-STAT Version 2.0 - Software Statistical Experiment Design, Data Analysis, Nonlinear Optimization (Wiley-Interscience) software program - English $595

This powerful Microsoft Windows® driven applied statistics application is written for engineers and scientists, not just for statisticians. It helps engineers with the development of new products through controlled experimentation and is primarily intended for applications where you have a number of independent variables under your control and you want to find the combination of variables that creates the best possible product.

X-STAT distinguishes itself from traditional statistics packages in placing a much greater emphasis on experiment design prior to analysis. Through planned experiment design, you can greatly reduce the number of experiments required to achieve your objectives. It supports response surface methodology and its graphical user interface is both powerful and easy to learn. You can draw near presentation quality continuous line plots and contour maps in their own resizable windows. You can maintain as many plots on the screen as are convenient. Included in the package is one user's guide

S8
Statistical Process Control (SPC) for Process Industries with Kent Ehley (C.Q.S.) 4 videotapes - 120 minutes - English, Spanish $1,195

S8-1
Tapes I and II 2 videotapes, 60 minutes - English, Spanish $695

S8-2
Tapes III and IV 2 videotapes, 60 minutes - English, Spanish $695

This 4-part series is specifically designed for process industries and companies that have special processes such as bonding, plating, cleaning, or chemical treatment. Topics covered include:

Tape I; Distinction between product control and process control; Meaning of tolerances for product and process variables · Why "within tolerance isn't good enough"; Random variation and the normal distribution

Tape II; Trend variation in process parameters; Distinction between random and trend variation; The danger of over-control and how to prevent it

Tape III; How to monitor trend variation in a process; How not to monitor trend variation; How to reduce variation cuased by trend variables

Tape IV; Tape IV; Types of basic attribute control charts (Individuals and Moving Range,
X-bar and R charts)
· Advantages and disadvantages of each chart
· How to use control charts to calibrate process measuring
instrumentation

Also included in this series is one leader's guide and one workbook.

Forecasting and Time Series Analysis

S9
Application of System Thinking and Statistical Methods to Service Organizations with John M. Gerwels and Barbara D. Hoyt (GWU) 2 videotapes, 165 minutes - English $330

This program explains the essentials for successful service in light of system thinking and reduces the fear of using statistical methods in the process. It establishes the importance of defining the right quality and uniformity as the foundation for business prosperity. The presentation demonstrates how statistical methods can be used to provide direction for improvement of the overall system.

S10
Designing Industrial Experiments (Industry Price) with Dr. George E.P. Box, Dr. Søren Bisgaard and Dr. Conrad Fung (S.C.A.) 6 videotapes, 240 minutes - English $2,500

S10-1
Designing Industrial Experiments (Academic Price) 6 videotapes, 240 minutes - English $1,100 This instructional videotape series is designed to catalyze creativity for quality improvement. Topics covered include: Quality and the art of discovery; Interactive nature of scientific investigation; choosing the right test design; factorial, fractions, and blocked test designs; using graphical methods instead of numbers; how to develop robust quality products; simplification of Taguchi's ideas; and product development experiment actually carried out. The set includes three sets of notes, one copy of "A Practical Aid to Experimenters" by Søren Bisgaard and one copy of "Statistics for Experimenters" by Box, Hunter, and Hunter.

S11
DOE - Design of Experiments - Consultation Hotline (DOES) - English You can call 910-723-3637 and receive counsel on sample sizes, test design layouts, significance of effects, finding optimum operating conditions and product optimization. We offer expert guidance in the following areas: Types of Tests; Mixtures · Screening; Optimization; Measuring Effects

Types of Data; Consumer; Sensory; Quality; Research and Development

Statistical Analyses; Regression Modeling; Analysis of Variance; Analysis of Co-Variance; Methods of Steepest Ascent

Our programming, systems design, and statistical D.O.E. consulting fees will vary depending on the size and complexity of the project. Rates start at $35 per hour for programming, $60 per hour for systems design, and $90 per hour for statistical D.O.E. consultation. Cost estimates will be given on a project-by-project basis. Please call for additional information.S T A T I S T I C A L

S12
Statistics for Research and Development with Dr. Arnold J. Rosenthal (E.S.I.) 14 videotapes, 600 minutes - English $1,950

S12-1 Part I
7 videotapes, 300 minutes - English $995

S12-2 Part II
7 videotapes, 300 minutes - English $995

This instructional two-part series was commissioned by Celanese Fibers Company. In Part I, the tapes teach experimenters how to: plan efficient tests; identify and screen potential variables; determine if variable effects are real; conduct comparative experiments; and perform analysis of variance on factorial tests. Then Part II the tapes teach experimenters how to: apply fractional factorial experiments; understand the output of regression analysis; use response surface methods (RSM) to find an optimum; and use CuSum control charts. Included with this series is one leader's manual for each Part I or Part II and one participant manual for each Part I or Part II. *COMPARE is a registered trademark of DOES INSTITUTE, INC.

S13
LINK® Multi-Dimensional Data Analysis - Software (DOES) software program - English $395* LINK is a powerful Windows based software package which reduces and converts multi-dimensional data from source files into report formats and work exceptionally well with scanner data. Using a completely menu-driven approach, the interface guides the user step-by-step from raw data input to final reporting. Using automatic statistical computation you can easily reduce/summarize large amounts of data, prepare sales reports, summarize test results, perform statistical analyses and analyze product data. LINK runs on a standard PC, yet can easily access data from larger host computers. *Base Price. Product customization is extra. Programming, systems design and statistical D.O.E. consulting fees will vary depending on the size and complexity of the project. Cost estimates will be given on a project-by-project basis. Please call for more information. The following Statistical Systems for Personal Computers have been developed under the advisory direction of G.E.P. Box, G.C. Tiao, M.E. Muller, L.-M. Liu and other distinguished statistical professionals. Various integrated products are available for forecasting and time series analysis, design of experiments, and general statistical analysis.

S14
PC-EXPERT - Software (S.C.A.) software program - English $1,195 PC-EXPERT automatically identifies and estimates time series models using an expert system algorithm. It proves very reliable to identify ARIMA models for seasonal and non-seasonal time series with complex structures. PC-EXPERT is a quick and effective solution to handle repetitive modeling tasks and to provide forecasting for a large number of time series. It also includes full capabilities of PC-UTS, an advanced product for time series analysis and forecasting.

S15
PC-XUTS - Software (S.C.A.) software program - English $995 PC-XUTS is an innovative product for modeling contaminated time series. Representing the cutting edge in outlier detection and missing data handling, PC-XUTS features the joint estimation of model parameters and outlier effects as described by Chen and Liu (JASA 1993). PC-XUTS also includes full capabilities of PC-UTS, an advanced product for general time series analysis and forecasting. Availability: DOS and Windows

S16
PC-UTS - Software (S.C.A.) software program - English $795 PC-UTS provides advanced capabilities for forecasting and time series analysis. Capabilities include general exponential smoothing, regression, Box-Jenkins ARIMA, intervention, transfer function modeling, trading day adjustment, outlier detection, missing data handling, and much much more. Availability: DOS and Windows

S17
PC-GSA - Software (S.C.A.) software program - English $195 PC-GSA provides capabilities for general statistical analysis. Capabilities include cross tabulations, regression, ARIMA, ANOVA, transformation analysis, nonparametrics, and other commonly used statistical analyses. Availability: DOS and Windows

S18
PC-QPI - Software (S.C.A.) software program - English $795 PC-QPI provides flexible experimental design generation and comprehensive analysis features for the improvement of products and processes. Capabilities include system-aided construction of 2-level designs, sequential experimentation, robust product design, response surface analysis, ANOVA, transformation analysis, cube plots, dispersion plots, Bayes plots, normal plots, and much more. Availability: DOS and Windows *LINK is a registered trademark of DOES INSTITUTE, INC.

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MANAGERIAL

Quality Improvement
by
Mixed Media
a A Day With Dr. Peter F. Drucker
- Business & Management Series -
Peter, F. Drucker, Ph.D., is a management consultant in economic
and business policy and top management organization.
Previously, he was professor of management at New York
University's graduate business school. He was president of the
Society for the History of Technology and is a Fellow of the American Academy of Arts and Sciences. He has received numerous
awards, honorary doctorates, and orders from various countries. Dr. Drucker is an editorial columnist for The Wall Street
Journal.

M1
Volume III A Da With Dr. Peter F. Drucker (GWU) 3 videotapes, 285 minutes - English $245 Measuring and Improving the Effectiveness of Your Business and Your Effectiveness as an Executive: Measuring and Improving the Effectiveness of Your Business and Your Effectiveness as an Executive: The traditional "bottom line" is only one measurement of business performance; and, of all the available measurements, it is the one most easily manipulated over short periods and therefore the least reliable. To know how a business performs, executives need other tools for measurement - tools that enable them to know where and how their effectiveness and performance can be improved. Through simple,
"how to" rules for measuring and improving effectiveness, executives can succeed in getting the greatest yield from their resources of talent,
industry, and knowledge. Dr. Drucker discusses how to measure effectiveness and what to do to improve it.
Beyond the Next Election: Policy Implications of the Federal Debt: Dr. Drucker discusses policy decisions as they relate to the growing national debt. Although the total debt may be bearable in terms of its percentage of GNP, our capacity to pay the interest depends on continued, huge influxes of foreign money into this country, and therefore a growing trade deficit. Dr. Drucker discusses what these decisions will involve and what they will mean politically and economically for the taxpayer and for business. The New Growth Industries and the New Growth Markets in the U.S. and World Economies: The unprecedented expansion of production and productivity in the last hundred years has tremendously increased the share of GNP and consumer disposable income spent in three major areas: leisure, health care, and education. Four other areas have maintained their share, but have undergone radical changes in their patterns of production and consumption: transportation, communications, defense and capital formation. Dr. Drucker discusses how these changes will affect the growth industries and growth markets of tomorrow and where opportunities lie in the U.S. and world economies. (January 14, 1988)

M2 Volume IV with Dr. Peter F. Drucker (GWU) 3 videotapes, 285 minutes - English $245 Competing in an Integrated World Economy: Thirty years ago, it was the large U.S. company that went multinational. It is now the Japanese, Korean, German, French, Italian, and British companies - and by no means the big ones only - that are going multinational, primarily by establishing themselves in the United States and increasingly as producers rather than exporters alone. Protectionism can only accelerate this trend. Hence, every business will have to learn to manage in contemplation of a highly competitive and fast-changing world economy. Dr. Drucker addresses related issues and discusses what they mean politically and economically for business and for the business person. Preparing Yourself for Tomorrow's Career Challenges: Four trends dominate tomorrow's management careers: a steady shift from the command-based to the information-based organization and with it a steady increase in the number of specialists of all kinds in management; a steady blurring of the dividing lines between the traditional functions and growing emphasis on understanding technology; a steady decline in the role of the giant enterprise of the Fortune 500 type and a steady increase in the importance and leadership role of medium-sized, entrepreneurial business; and a continuing increase in the importance of a global economy. Dr. Drucker illustrates specific areas in which to prepare oneself today for tomorrow's career challenges in management. American Industry: What is the Score?: Contrary to almost universal belief, American industry has done quite well in recent years; a good deal of the concern about competitiveness is unwarranted. Dr. Drucker discusses what is right and wrong with American industry - and where we should go from here to decrease our weaknesses and increase our strengths.. (May 13, 1988)

M3 Volume V with Dr. Peter F. Drucker (GWU) 3 videotapes, 285 minutes - English $245 The Organization in Transition - Are the Traditional Functions Obsolete?: Organizational concepts and structures are in rapid transition, their first major change since decentralization in the early 1950s. All traditional functions are under attack and scrutiny. Each is being criticized as inadequate for the needs and demands of today's organization. Increasingly, those employed in the traditional functions are being used as providers of professional skills for task forces, as product managers, and for ad hoc assignments. And increasingly, the knowledge base of these functions is shifting. Dr. Drucker discusses these changes and how manufacturing is becoming the management of systems rather than the management of people. Economic Development - Its Triumphs, Its Failures, and Its Dilemmas: There has been no period in economic history in which more people have pulled themselves out of poverty and into productivity and economic competence than that of the last 30 years. But economic development has been exceedingly selective. It has not worked where there has been the most development planning and the most development aid. Dr. Drucker discusses what has worked and why, and what the outlook is now that countries can no longer expect to develop either as raw-material exporters or as labor contractors. Middle Managers and Professionals - Can Business Regain Their Trust?: The greatest challenge to U.S. business in the coming year may well be middle managers and professionals. They face dramatic changes in career opportunities and organization structures, yet they have largely lost their trust in management and loyalty to companies. Overall, middle managers and professionals feel deeply hurt by the open contempt that financial manipulators have shown for "the people who only do the work." Dr. Drucker analyzes what U.S. businesses can do to meet the challenge of regaining the vital confidence of their essential personnel. (October 13, 1988)

M4 Volume VI with Dr. Peter F. Drucker (GWU) 3 videotapes, 285 minutes - English $245 How to Keep Your Business Competitive: "Competitiveness" is the big buzzword in world markets today, but what precisely does the word mean? Why is competitiveness important and how do you measure it? Dr. Drucker examines these questions and introduces the "three pillars" of competitiveness - market standing, productivity, and innovation. The importance of profitability, the roles of short-term and long-term profits, and the need for both strategies are also discussed. The Entrepreneurial Boom: The First Ten Years - The Next Ten Years: Worldwide the entrepreneurial boom shows no signs of slackening and should continue for another decade, given the rapid pace of technological change in a large number of fields; the rapid integration of the world economy; and resulting changes in finance, markets, distribution, and demographics. However, the nature of the boom is likely to change, with a resurgence of small start-up businesses and an increasing number of entrepreneurs who are older people starting second careers. Dr. Drucker discusses how the focus of attention is shifting toward businesses that find new services and products for existing markets and that create new uses for existing products and services. The World's Financial System in Transition: Among the questions debated are whether any institution, especially a brokerage firm or bank, can be both a retail and an institutional supplier in financial areas; whether older, specialized institutions, such as large insurance companies, can transform their large distribution systems into financial-service suppliers; and whether there will be transnational regulation of money, credit and foreign-exchange rates. (May 3, 1989) A Day With Dr. Peter F. Drucker (continued)

M5 Volume VII with Dr. Peter F. Drucker (GWU) 2 videotapes, 195 minutes - English $230 The Care and Feeding of the Small and Growing Business: Dr. Drucker raises and addresses critical small business questions: What is "value" to the customer? What are we, the owners and employees of small businesses, getting paid for? What makes our products and services distinctive to our customers? What is wanted by the people who should be our customers but are not? At some time, every small and growing business faces a cash squeeze. How are these periods best managed, and more importantly, how can they be avoided? What about the management team? Are we building one, and will it be in place before it is needed? Finally, for the owner of the small and growing business: What am I, the boss, good at? Is it what the business requires? Is it what I want to do with the rest of my life - or at least the next phase of my career? Maintaining Competency of Executives and Professionals in the 1990s: To meet the changing demands of business organizations of the 1990s, executives and professionals will have to acquire the knowledge and skill to manage two new work forces - knowledge workers and service workers. They will also need to understand the dynamics of technology; develop a global perspective on business and economics; and assume responsibility for directing their own continuing education. Dr. Drucker discusses how managers or professionals can take charge of their own careers by developing their strengths and identifying and correcting their weaknesses. (February 8, 1990) A Day With Dr. Peter F. Drucker (continued)

M6 Volume VIII with Dr. Peter F. Drucker (GWU) 2 videotapes, 200 minutes - English $275 Business and Management: The World Economy After 1992: Key questions discussed include: What are the new areas of international competition? What is the future of U.S. - Japanese economic relations? Will the European Economic Community become "Fortress Europe" in order to fight catastrophic unemployment in the obsolete smokestake industries of former Russian satellites? How will the Third World be integrated into the world economy? Will the future world economy comprise big trading blocks rather than national states? Business and Management: The Changing Corporation: Management structure is being streamlined in all sizes of companies. Leaders are seeking outside sources for maintenance, clerical, and other support. Organizations are expanding by forming diverse alliances, such as partnerships and joint ventures, in marketing and research. This segment discusses how and why corporations are changing and the implications of those changes.

M7

M7 Volume IX
with Dr. Peter F. Drucker (GWU)
2 videotapes, 200 minutes - English $275
The Rebirth of Manufacturing: During the last five years, U.S. export of manufactured goods has increased incomparably. This segment examines the new concepts that underlie the rebirth of manufacturing. Topics include changes in the social organization of
manufacturing plants, measurement and control of manufacturing plants and costs, and user-machine interfaces

. Managing Your Self-Development: Developing skills to meet the demands of a changing society is an issue of increasing importance to managers and professionals in the 1990s. This segment describes self-knowledge as the basis for growth and as a process of identifying individual strengths and weaknesses. Key techniques, such as developing needed skills and knowledge through continuing
education and management experience, are explained. The segment also addresses new accounting theories and practices.

M8

M8 Volume X
with Dr. Peter F. Drucker (GWU)
2 videotapes, 200 minutes - English $275
The Emerging North American Common Market: One of the most startling, and barely noticed, political reversals in the last year has been Mexico's abandonment of a 150-year old policy of isolation from the United States. Mexico has officially requested a customs union with the United States. If implemented, the proposal would create a larger common market than its European counterpart. This segment discusses the implications and advantages of a customs union, and considers why and how the Mexican economy is rapidly
becoming integrated into the North American economy.

The Expanding Leadership of Mid-Size Organizations: During the past six years, the United States has shown an unparalleled rise in exports of manufactured goods to Japan and other nations. Almost all of the growth in exports - and employment - has originated from mid-size companies, not the Fortune 100. This segment explains why mid-size companies have excelled and what they require to
maintain their competitive advantage.

A Day With Dr. Peter F. Drucker (continued)

M9 Volume XI with Dr. Peter F. Drucker (GWU) 2 videotapes, Q&A session, 200 minutes - English $230 Business and Management: The New Productivity Challenges: Productivity in making and moving products has expanded 40 to 50 fold in the last 120 years. This expansion has been responsible for advances in living standards and quality of life. Today, however, only one-fifth of the labor force in developing countries is engaged in making and moving things. Productivity challenges are now in the areas of knowledge and service, which have low productivity levels and require distinctly different approaches from those used in manufacturing, construction, or transportation. This segment discusses what the new productivity challenges are and what they require. Business and Management: Do You Know Where You Belong?: This segment addresses the dramatic increase in job mobility in the United States. Very few displaced workers, however, know how to place themselves, how to ask the question, "Where do I belong?" or how to answer the question, "What do I have to offer?"

M10 Volume XII with Dr. Peter F. Drucker (GWU) 2 videotapes, Q&A session, 200 minutes - English $230 What Works in American Industry and What Doesn't: While everyone knows of the American industries that are in terrible trouble, few seem to be aware of those that are doing well. If it weren't for the trade deficit in automobiles and parts, the U.S. would have a trade surplus in manufactured goods and services. What can be learned from industrial successes in the U.S.? Which commonly used policies no longer work? Why are time-honored practices, such as focusing on the "quality market," counterproductive? After the Election: Agenda for the New Administration: Three weeks after the election, what is the central agenda for the new administration? Regardless of party manifestos and political preferences, what is on the agenda for the economy and international relations? For health care and social policy? What policies of the past have to be discarded? How will new administrations establish priorities that can control events rather than be controlled by them? A Day With Dr. Peter F. Drucker (continued)

M11 Volume XIII with Dr. Peter F. Drucker (GWU) 2 videotapes, Q&A session, 195 minutes - English $230 Team Work and Team Work: There is considerable talk about the necessity of team work. However, few people realize that there are three or four distinct kinds of teams. Each works differently. Each can do certain things but not others. How do you decide which team you and your organization requires and for what purpose? What are the rules? How do you change from one kind of team to another? The Turn Around Situation: In Business and Nonprofit Organizations: Every organization can expect to experience periods when things no longer work. It can expect to face a situation where rapid decline will occur unless it is turned around within a short time frame. What can be done? What should be done? What must be done? What results should be expected and how fast? What should NOT be done?

M12 Volume XIV with Dr. Peter F. Drucker (GWU) 2 videotapes, 195 minutes - English $230 Where Are the New Growth Markets?: For more than 70 years the three major growth markets in all developed countries were leisure, health care, and education. Of these three markets, only education is likely to continue growing in coming decades. However, new growth markets are now emerging nationally and internationally. What are they? What are their characteristics? What opportunities do they offer for the individual, American business, and the American economy? Your Effectiveness as an Executive: Most executives work hard, but very few executives are truly effective. Effectiveness is not an inborn trait; it is composed of a small number of habits. What are they? How can you make yourself an effective executive?

M13 Volume XV with Dr. Peter F. Drucker (GWU) 2 videotapes, Q&A session, 190 minutes - English $230 What Comes After Quality Management?: We still have a long way to go before quality is built into every American organization. Quality management, however, is only the first step in the ongoing restructuring of American institutions, and although long overdue, it is not even the most important. Productivity management and reengineering, the next two steps, are urgently required. Each presents challenges and opportunities as great as those presented by quality management. From Counting to Measurements: Although most management discussion today focuses on "soft" areas such as team building, empowerment, and participative management, significant activity is occurring in the "hard" areas of accounting and measurement. Within the next 10 to 15 years, experts predict that our current methods of measurement and accounting will have become unrecognizable. The greatest advances have taken place in manufacturing where traditional cost accounting, a system developed in the 1920's, is being replaced with activity-based costing. What are these new methods of measurement? How are they applied? NEW!

M14 Dr. Peter F. Drucker on Business Management with Dr. Peter F. Drucker (GWU) 2 videotapes, Q&A session, 145 minutes - English $330 American Economy and Society: Major Structural Changes and How to Capitalize Them: After two decades of turbulence, the parameters of America's new economic structure are rapidly emerging. America's manufacturing industry has become the world's most productive, innovative, and competitive, especially in the old "Rust Belt." This manufacturing industry is, however, different from what it was during the Reagan presidency; it is now knowledge-intensive. Similarly, the service sector has been regrouping and is emerging with a new structure and different economic characteristics. From Computer Literacy to Information Literacy: Most executives are computer-literate. Very few of them and fewer of their organizations are information-literate. In other words, while these executives can and do receive a great deal of data, they do not know what to do with this data, nor do they use it as a tool in their own work. To become information literate, we must become "information responsible"; we must learn to build the information into our jobs and work. Information in the next 10 years will change more than it has in the last 70 - since the last accounting was first invented. Increasingly, we are building information systems that manage the wealth-producing capacity and productivity of our enterprises. What are these information systems? How will they look in 10 years?

M15 Teamwork in the Quality Era with Peter R. Scholtes (GWU) 2 videotapes, 175 minutes - English $360 In order for managers to apply the principles and methods of total quality (TQ), companies must create and integrate teams, foster collaboration, and eliminate fear and other barriers. This program describes methods for creating and maintaining successful teams on the micro level and facilitating teamwork at the macro level. It discusses the mission and purpose of successful teams, the culture of teamwork, and organizational spirit conductive to quality.

M16 Achieving Organizational Effectiveness with Robert Reid (GWU) 2 videotapes, 175 minutes - English $300 This telecast provides a series of first-person insights into the major issues of personal and organizational change. It describes the attributes of highly effective organizations and the considerations for creating them. Discussions center on an organizational model consisting of the following: leadership, strategic initiatives, intervention, improvement, and the forces and events outside an organization. The relationship between the model and behavorial science issues is presented, exploring the nature of individual and organizational change.

M17 The Anger Workout Program: How to Make Anger Productive with Dr. Hendrie Welsinger (GWU) 2 videotapes, 165 minutes - English $300 Research indicates that the ability to manage anger productively is crucial to effective job performance and good mental health. This program describes specific techniques for converting anger from a negative response to a creative and powerful source of energy. The process of arousing positive emotional energy is described as the primary ingredient in improving productivity and keeping the competitive edge.

M18 The Critical Edge: How to Make Criticism Constructive with Dr. Hendrie Welsinger (GWU) 2 videotapes, 175 minutes - English $300 This program describes how to transform the exchange of criticism from a destructive and demoralizing process to one that is positive, motivating, and mutually beneficial. It shows how effective criticism exchange can improve job skills, working relationships, job satisfaction, morale, and overall productivity. Methods for facilitating constructive criticism among supervisors, peers, and subordinates are reviewed.

M19 Completeness: Managing for the 21st Century with Philip B. Crosby (GWU) 2 videotapes, 180 minutes - English $200 To succeed in the 21st century, organizations must be managed as a whole. This program describes the concept of completeness and pragmatic management. It outlines practical answers to the problems managers face every day and the challenges for management in the 21st century. The presentation discusses how to develop successful relationships with employees, suppliers, and customers, and the role of quality and finance in the process. M20 Managing Organizational Change with Daryl R. Conner (GWU) 2 videotapes, 165 minutes - English $360 Resilient organizations respond quickly to market shifts, manage multiple large-scale changes and avoid "future shock" and its effects on productivity and morale. To accommodate the continuous change in today's markets, management must under-stand the dynamics of change and foster resilience within their organizations. This program presents methods for building resilient organizations and enhancing the resilience of employees.

M21 Flight of the Buffalo by Excellence in Training Corp. (GWU) 1 videotape, 31 minutes - English $695 This video presents demonstrations on how the "new paradigm" has helped diverse organizations - such as Owens & Minor, Furon Company and the U.S. Naval Supply Depot in San Diego - improve their performance dramatically. See how today's leaders are making the change . . . letting employees lead.

M22 The Great Game of Business with Jack Stack (GWU) 2 videotapes, 165 minutes - English $300 One of today's most perplexing business dilemmas - how to balance quantitative management with people-oriented enterprise - has been solved at Springfield ReManufacturing Corporation (SRC). This program presents the management and leadership styles used with SRC and the systems implemented to keep the organization successful. Mr. Stack speaks candidly about SRC's dramatic turnaround, the rules of the "great game of business" and his philosophy of open book management.

M23 How to Achieve Decisive Managerial Leadership with Dr. Elliott Jaques (GWU) 2 videotapes, 190 minutes - English $200 This program describes why matrix methods, self-management teams, and delayering are fads that have negatively impacted the competitiveness of U.S. businesses. It defines managerial accountability as management's responsibility for evaluating and ensuring subordinates' effectiveness and for recognizing merit. The presentation explains planning and assigning tasks using Deming's management principles, information feedback between managers and subordinates and developing the organization's talent pool.

M24 Paradigm Pioneers with Joel Barker by Chart House International (GWU) 1 videotape, 38 minutes - English $895 This program shows how new ideas can become reality through: intuition - how a salesman developed a new concept for fast food restaurants and forever changed the way we think about food; courage - how a US steel company proved the world wrong by creating a steel production process no one thought possible; commitment - how a Japanese company worked for 20 years to perfect the first innovation in TV screens. Whether your organization is developing new products, encouraging innovation and creativity, or planning for the future, Paradigm Pioneers can help you.

M25 Cost-Benefit-Effectiveness - Software by Karl Seiler and James A. Moreland (GWU) software - English $895 The Cost-Benefit-Effectiveness (CBE) model consists of a series of interrelated computer programs that quickly perform all the mathematical calculations required to assess the merits of alternative investments. User-created options are compared from the standpoints of costs versus benefits and cost versus effectiveness. The fast, easy, and accurate analysis avoids serious errors that could cause erroneous results leading to costly mistakes and faulty decisions. Required hardware: IBM PC/AT or compatible and an HP laser printer or equivalent. The companion CBE book is available for an additional $35 upon request. NEW!

M26 LearnerFirst Benchmarking™ - Software with H. James Harrington, Ph.D. English - Software $475 This comprehensive Windows™ application provides you with specific examples, dialogue questions, suggestions, guidelines, and checklists to help you start and maintain a benchmarking program. It takes the complex benchmarking process and breaks it down into simple step-by-step activities. It ensures that every benchmarking project will be consistent, orderly, and thorough. It is benchmarking made easy! NEW!

M27 Take Charge! with General H. Norman Schwarzkopf (Retited) (GWU) 1 videotape, 23 minutes - English $695 General H. Norman Schwarzkopf is an articulate and charismatic American leader who has captured the hearts of people everywhere. This video is his much anticipated business film based on the General's distinguished 35-year career in the US Army. In the film, this contemporary hero discusses many topics: the setting of goals and high standards, the need to afford others the "latitude to learn" and the essence of individual and organizational success, "Rule 13" - "When placed in command, Take Charge!" and "Rule 14" - "Do What's Right." NEW!

M28 Preventing Violence in the Workplace with Jerrold M. Post (GWU) English $330 This telecast provides a comprehensive approach to preventing violence in the workplace. It emphasizes an interdisciplinary approach to this growing problem, integrating human resources, employee assistance, and security aspects. Preventing violence is far easier than confronting violence. It requires instituting programs to assist a workforce under stress and to provide for early identification of troubled employees. Drawing on a panel of nationally recognized experts the video discusses how to address the key issues of violence in the workplace. NEW!

M29 Building a Great Place to Work by TriMark Video (GWU) 1 videotape, 23 minutes - English $595 This video is based on research by The Gallup Group Organization. "A great place to work" is found wherever and whenever employees observe six crucial elements about their workplace. "A great place to work" matches individuals' talents to opportunities, fosters positive working relationships, communicates specific expectations, motivates with appropriate recognition, provides a learning environment, and measures personal contributions to company-wide goals.

M30 Teams for Excellence (TC) 10 videotapes - English $4,375* Throughout American business, more and more companies are viewing teamwork as fundamental to their quality efforts. Increasingly, however, employees are being asked to work together to solve problems and improve quality without having the skills, training, or experience needed to do so effectively. This program gives you everything you need to develop successful, high-energy teams, whatever the role that teams occupy in your organization. The program will not only show you how to build teams, but also give you the tools to keep your teams motivated and focused on continuous improvement. The program is practical in orientation and puts an emphasis on application. It is directed primarily at quality-conscious organizations that are seeking to use teams as part of their total quality effort. The primary audience for this program are the individual team members and the team leaders, facilitators, and trainers that will be participating. In addition, the program is of value to management which must empower and support the teams.

The program is extremely user-friendly and has been organized in a modular format to allow maximum flexibility in sequencing the content according to your particular requirements. The materials have been designed to allow you to easily add information, pause for interactive group activities, and discuss examples unique to your organization.

Module 1: Introduction to Teams for Excellence

Module 2: Stages of Team Development

Module 3: Roles of Team Participants

Module 4: Conducting a Meeting

Module 5: Types of Teams

Module 6: Technical Requirements of Teams

Module 7: Decision Making

Module 8: Interpersonal Skills

Module 9: Handling Potential Problems

Module 10: Achieving Team Excellence - Implementation Realities

Included in this exceptional series is one instructor's planning guide, one instructor's classroom
guide, one set of presentation transparencies, one exercise book, one team leader/facilitator
handbook, one participant's guide, one job aid, and one storage/ carrying case to protect the materials.

*Base Price. Please call or fax for a detailed, 2-page information guide regarding this customized program.

Return to Table of Contents

STATISTICAL TRAINING DEVICES

NEW! Quincunx . . . QC Training Aids

The Quincunx is the fundamental tool for any industrial or educational training program in statistical quality control. A versatile training tool, the Quincunx is used to simulate and demonstrate many important quality control principles, such as:
How physical events are distributed on a normal curve
How statistical inference can predict outcomes
The concept of process centering and the need for precontrol charts
The ineffectiveness of random unit inspection and the effectiveness of X and R charts
The effect of process adjustments and overadjustments
Process capabilities vs. specifications

Series-300 Models and Specifications
All Quincunx models come with an instruction manual.
PS350 5mm Balls, 10 x 16 x 1 inches, 4 pounds, 2 gates, 1 pin plate $600
CP25 Padded Carrying Case $90
PS380 8 mm Balls, 16 x 32 x 1-1/2 inches, 14 pounds, 3 gates, 1 pin plate $900
CP28 Padded Carrying Case $150
Please call or fax for detailed information.
Improve the Quality of your Training. Now you can offer powerful, effective demonstrations!

Contact DOES for detailed information on:

• · QUINCUNX BOARDS
• · BEAD BOXES
• · SAMPLEX

CALL 1-800-236-3637 USA or FAX 1-910-725-8973 Worldwide Return to Table of Contents

Our product line is continually expanding to provide you with
the latest quality improvement materials.

If you are interested in products "Not Listed" in this catalog
or need more information . . .
For Other Products Offered from DOES, Inc.
CALL 1-800-236-3637 USA or FAX Fax: 1-336-766-3656 Worldwide