Item Q22
CC-M
3 videotapes
$600.00
More than a thousand companies and government agencies are using the Quality... Or Else series to raise consciousness, educate employees and implement improvements in producing better goods and services. It is the quickest and most efficient way to help a group become quality literate.
The series provides clarity about the potential benefits of learning to work smarter, not harder. Both the lingering economic distress in nearly all urban areas and the political move to drive decision- making back to state and local levels require improved public understanding of how to do this.
The series puts in context such buzz words as quality circles, pleasing customers, reinvention of government, and continual improvement. It reports how management and workers in all parts of the economy are able to produce better goods or services for lower cost and at the same time have greater satisfaction in work.
First broadcast by PBS in 1991 and again in 1992, 1993, and 1996, the Quality... Or Else series introduced the concept of the global marketplace, why both organizations and individuals must change to survive and how the new management methods are working in businesses, schools and government. Each program is 57 minutes long.
Program One explores the shift from regional to international markets, the use of new technologies, and the new management philosophies behind the Quality Revolution. It explains why, in the new world economic order, geographic distance is irrelevant; successful organizations must use the new way of thinking to achieve revolutionary rates of improvement, and a close relationship with customers is paramount.
Program Two explores the drastic changes being made by governments, companies, managers, and workers in order to prosper. The owner and workers at Hillerich and Bradsby, makers of the venerable Louisville Slugger baseball bat, explain how they chose to change in order to survive.
Program Three reports how quality works in health care and other services, education, and government, as well as manufacturing. It shows how managers and workers use this revolutionary tool to do better work with less effort, greater satisfaction, and lower costs. It takes the viewer back to the roots of the Quality Revolution in 1945, when General Douglas MacArthur unwittingly planted the seeds of the new way of thinking by directing American managers to help the Japanese manufacture improved radios so he could speak to the people of occupied Japan.
This fifteen-session printed course was designed to help viewers become literate in the new way of thinking. It uses group and individual exercises to enhance active learning of principles and concepts. An instructor's guide and participant notebooks make the course useful at all levels from high school to industry.
A Course of Study accompanies Quality...Or Else at no additional cost. It consists of the instructor's guide and ten participant notebooks. Additional notebooks may be purchased.
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