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Format: VHS Video,
Instructor and Participant Print Materials
Approximate Completion Time: 8-12 Hours
Item - Q37
Price:
$3,475.00
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Call
us at 800-236-3637
for a free preview.
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Quality Function Deployment provides a logical
structure for translating the "voice of
the customer" into specific, measurable
product and process characteristics. It helps
QFD teams to design and produce products and
services that customers want, focusing every
phase of your operation on meeting and
exceeding their expectations. As a result, it
can significantly reduce engineering changes,
design cycles, start-up costs and warranty
claims. The materials cover the basic concepts
and application skills of a four-phase
approach to QFD. They also include QFD/CAPTURE™
software – a comprehensive, extremely
flexible means of analyzing and documenting
QFD efforts.
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Target Audience
- Design
and process engineers
- Marketing
and quality assurance personnel
- Other
QFD team members
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Topics
- Introduction
to QFD
- The
House of Quality
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- The
Voice of the Customer
- Phases
of QFD
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Program
Details
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Unit
1: Introduction to QFD
- Definition
- Purpose
- QFD
vs. non-QFD development
- History
- Benefits
- Prerequisite
corporate culture for successful
QFD efforts
- Basic
structure and logic of QFD
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Unit
2: The House of Quality (HOQ)
- Constructing
the House of Quality
- Basic
elements
- Optional
elements
- Data
collection
- Interpreting
the HOQ
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Unit
3: The Voice of the Customer
- Kano
model of customer perceptions of
quality:
- One dimensional
- Expected
- Exciting
- Customer-oriented
market research
- Accessing
existing market data
- Methods
for obtaining unsolicited customer
input
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Unit
4: Phases of QFD
- QFD's
four generally accepted phases
- Product planning
- Product design
- Process planning
- Process control planning
- Overview
of the matrix of matrices
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Unit
5: Starting a Pilot QFD Study
- Management's
role
- Selecting
a pilot project
- Selecting
a QFD team and team leader
- Prerequisites
and training needs
- Scheduling
project reviews
- Common
pitfalls and obstacles
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What's
Included
- 4
Videotapes
- 1
Case History Videotape
- 1
Instructor's Guide
- 1
Application Guide
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DOES
Institute
Educational, Training, and Technology Products
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Free Preview
For a free 15-day preview with no obligation,
please contact Susan Ashley at 1-800-236-3637
or does@does.org.
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Information/Ordering
For pricing, ordering, and further
information, please contact Susan Ashley at
1-800-236-3637 or does@does.org.
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DOES
Institute
Educational, Training, and Technology Products
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