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The Rogers Corporation made a total commitment to the pioneering management methods of Dr. W. Edwards Deming for its Willimantic Division. In this video series, Harry W. Kenworthy, Division Manager, details the successful development and application of Dr. Deming's 14 points. The dramatic results: productivity up 14%, rework down 44%, customer returns down 60%, and payback - quick!

Participants are led through training, manufacturing and staff area applications, revised purchasing practices and supplier relationships, and improved customer relations.
Tape I:The Total Quality Control (TQC) Approach The commitment of top management from the start Initial Training The use of reference materials and development of new training manuals Job Instruction Training (JIT)
Tape II: Manufacturing Applications Establishing uniform quality-standards Determining realistic specifications Staff Area Applications including time-analysis grids to evaluate productivity Tape III: Improving Purchasing Practices and Supplier Relationships Establishment of realistic specifications Measurements of vendor performance Clear inspection instructions and measurement instrumentation Developing Better Customer Relations

W. Edwards Deming's Pioneering management methods continue to revolutionize the way Americans think about quality and productivity in the workplace. It is no longer acceptable to opt for the quick fix - product inspection, production quotas, slogans. Action of a different sort is required.
Dr. Myron Tribus is a vigorous proponent of Dr. Deming's methods. His expertise is now available to help put those methods to work for you. This series will serve as a valuable guide to the practical application of Deming's Way in your organization.
Tape I: Your Commitment to Stay in Business What is Quality? How to Get Quality Without Inspection The High Cost of the Low Bidder
Tape II: Pinpoint Your Problems with Statistical Methods Train Your Workforce for New and Changing Technologies Fear or Cooperation? Increasing Interdepartmental Dialogue
Tape III: Stop Playing the Numbers Game It's What' Wrong . . . Not Who's Wrong The Right Training . . . and Retraining How to Make It All Happen for You

This self-assessment tool combines video and workbooks to allow you to review and evaluate your organization's quality management practices. The package is designed for quality councils, steering committees, senior management, and implementation planning teams.

The self-assessment is separated into five phases, each corresponding to a different stage in the quality journey. Each workbook has an accompanying video segment in which business leaders in quality management from around the globe share how their organizations have implemented that phase of the effort.

Executives will be able to benefit from:
Benchmarking their quality actions against leading organizations

Identifying necessary steps to speed quality efforts
Assigning responsibility and timing for implementation of critical action steps

The package includes: one 20-minute video and 10 Self-Assessment Guides. The Guides take users through each phase of the quality journey, provide key actions, and allow users to determine the status of these key actions within their organization.

This series will enhance the effectiveness of senior and middle managers, human resource executives, quality team facilitators and leaders, and meeting planners. The videos are an invaluable tool to:
Enhance the credibility and impact of training sessions and presentations by using real-life examples
Stimulate discussion and creativity
Open meetings using an entertaining video
Learn from recognized leaders and avoid costly mistakes
Introduce vendors and suppliers to key concepts in managing quality and improving partnerships
Stay current with the best practices and trends in quality management
As an annual subscriber to The Quality Minutes, each month you will receive a new videotape containing 4 or 5 segments (48 segments per year). Written materials keyed to each segment are designed to stimulate discussion and reinforce lessons learned.

*Please call or fax for detailed information regarding language availability or to request a free preview tape. A CD-ROM version and compilation library of the first year's segments are available upon request. Please ask for Item #Q54.

Productivity and quality improvement in all aspects of business operations is a vital part of enhancing competitiveness. This series, designed for statistical productivity consultants, focuses on productivity and quality improvement in areas such as finance, marketing, engineering, and other non-manufacturing business processes. Participants will learn proven methods for providing a quality focus on their business process and the leadership tools necessary for implementing improvement in the non-manufacturing environment.
Topics covered include:

• Tape I: Identify the business process flow charts, operation process charting, finding and eliminating non-value-added activities (55 minutes).
• Tape II: Productivity and quality improvement tools: Pareto analysis, cause and effect analysis, basic problem solving skills, and functional analysis (58 minutes).
• Tape III: Applications of SPC methods to the nonmanufacturing environment (51 minutes).
• Tape IV: Quality function deployment as a planning tool for improving processes (55 minutes).
• Tape V: Department activity analysis to determine customer requirements (60 minutes).
• Tape VI: Keys to developing a measurement system for any process (59 minutes).
• Tape VII: A five-point rating system (22 minutes).

This seven-volume videotape set comes complete with the best-selling textbook by Dr. Douglas Montgomery, "Introduction to Statistical Quality Control", Second Edition, 1990, and the course supplemental text material.

Q60 The Complete School Reference of Quality Improvement Tools
Developed by Dr. Jack Re Velle in conjunction with Quality America
(QA)
software
$69.00

TQM ToolSchool is a software tool that will soon become an important resource for every team leader, facilitator, and quality professional. TQM ToolSchool works from a team's description of their objective or situation. Using this description, the team selects the closest action word (a verb) and focus word (a noun) from the word lists contained in TQM ToolSchool. As Soon as an "action-focus" combination is selected, the software assembles a recommended list of tools for review and selection from a collection of over 50 technical and non-technical Quality Improvement Tools available.

The team can view a description of the tool, names of related or similar tools, a brief checklist or list of implementation steps, an example (if applicable), and references. TQM ToolSchool saves a team the hours of time it might take to research their own list of options.

Whether you are on a special assignment, in the midst of a process improvement project, or simply trying to determine which is the most appropriate Quality Improvement Tool to use, TQM ToolSchool is your guide of choice to the Quality Improvement Tools.
System Requirements

• 386/16Mhz or better CPU

• 4 Megabytes of free RAM

• 2 Megabytes of free hard disk space

• Windows 3.1 or higher

• Windows compatible sound card

• Windows compatible pointing device