Please check for academic
discount.
Please check for academic
discount.
Q3 A Practical Approach to Improvement:
True Improvement versus The Illusion of Progress
with Peter R. Sholte
2 videotapes, 165 minutes
English $195.00
Many managers unknowingly tamper with work processes by using new tools and training techniques that prove to be gimmicks. This program describes the differences between the hard work of true improvement and an illusion of progress. It discusses how to institutionalize successful improvements. Topics covered include: case studies, the logic of improvement, seven steps to improvement, when and how to use plan-do-check-act (PDCA), building improvement plan and how managers can effect true improvement.
|
|
|
Q4 Successful Leadership for Managing
Quality with Philip B. Crosby
No Longer Available
2 videotapes, 175 minutes
This program examines the structure of the successful organization and the primary concerns of the leader: quality, finance, and relationships. It addresses special problems women and minorities face in attaining executive positions and offers practical solutions. The presentation provides a detailed discussion of finance and the creation of financial black holes. It then examines relationships among executives and their peers, employees, suppliers, customers, and the community. Discussion includes leadership's accountability to work and family and whether both can be served. Detailed topics in quality are then explored, including difficulties in implementing quality improvement and policies that make quality the fabric of an organization.
|
|
|
Q5 Total Quality Management in Academia
with Thomas J. Murrin
No Longer Available
3 videotapes, 165 minutes
English
$195.00
Do academic programs truly meet the needs of their graduates' future employers? Specifically, what knowledge and experience in total quality management (TQM) must students possess to satisfy prospective employers? A year-long study sponsored by the Quality Forum concluded that "virtually all employers are looking for graduates with a strong customer orientation. Graduates are more employable, and companies are better served, when graduates understand the concepts of [total quality], including how and when to use the basic tools.
|
|
|
Q6 Total Quality
Management: Critical Issues on Planning, Measurement and Implementation with
Dr. A. Blanton Godfrey
2 videotapes, 180 minutes
English
$195.00 No Longer Available -Check
clearance page
This program, featuring the Juran Institute's chief executive officer, describes some of the key aspects of self-assessment and creating an active implementation plan. It focuses on measurement, including customer satisfaction, company culture, and internal waste. The presentation describes how to develop a strategic quality plan, how to deploy the plan throughout the organization, and how to develop action plans to achieve strategic goals and objectives. This program summarizes the key conclusions and recommendations of the Quality Forum study. It shows employers how to link expectations of TQM orientation and knowledge that ideal recruits should possess. It also covers the council's recommendations for universities, leadership steering committees, and employers.
|
|
|
Q7 Achieving Quality in America with
Dr. J.M. Juran and Dr. A. Blanton Godfrey
No Longer Available
2 videotapes, 190 minutes
English
$195.00
Since the 1960s, experts say, U.S. industry has experienced a crisis in quality. After years of not responding to the crisis, corporate and industrial leaders have recognized that a breakthrough in quality is needed to regain profits and global competitiveness. In the last decade, a number of companies have achieved enviable results in quality improvement, and how their experiences can be applied to other organizations. The presentation includes proven techniques for quality leadership. Principles include management's accountaility for establishing objectives and providing tools, education, and training; employee involvement in quality planning and improvement; and the distribution of incentives throughout the company.
|
|
|
Q8 Total Quality Management - Magic
Words or Hard Work: A View from the Real World with Dr. J.M. Juran and Dr. A.
Blanton Godfrey
No Longer Available - Check
clearance page
2 videotapes, 180 minutes
English
$195.00
This program describes strategies used by leading companies throughout the world to dramatically improve quality and competitive position. Three senior executives from leading service and manufacturing organizations describe their experiences on the road to total quality management (TQM). Discussion focuses on the dynamics of each successful strategy and the positive and negative lessons learned. The presentation provides a step-by-step "road map" that any company can use to achieve similar results. It is invaluable to companies beginning the TQM process as well as those that have already made progress in TQM.
|
|
|
Q9 Managing for Total Quality in a DoD Environment:
A Variability Reduction Approach with Dr. Jack B. Re Velle
4 videotapes, 270 minutes
English
$195.00
Overview and Interrelationships: This segment discusses typical directives, organizations, and operations in support of total quality (TQ). The "house of quality," variability reduction, quality function deployment (QFD), design of experiments, and statistical process control (SPC) are defined and illustrated. Quality Function Deployment (QFD): This segment discusses the "what-how" concept, matrix development, and advantages and limitations. It includes group excerises in developing the house of quality and G-series chart selection.
|
|
|
Q10 Quality Improvement: A Process Not A
Program with Dr. Jack B. Re Velle
2 videotapes, 180 minutes
English
$195.00
There are no quick solutions to quality control. Successful quality improvement requires a systematic approach that can be adapted throughout a company. Only when quality control becomes a permanent, managed, incremental process that continually examines all products, procedures and processes of a company can it lead to never-ending improvement. While this program addresses a defense electronics audience, it also uses systems that can be applied to any company concerned with quality control.
|
|
|
Q11 Total Quality Management Phase I: Quality
Function Deployment with Dr. Jack B. Re Velle
2 videotapes, 180 minutes
English
$200.00
Context and Matrix Development: This segment discusses total quality management
(TQM) architecture and explains how quality function deployment (QFD) fits
within the TQM framework. It examines QFD's relationship to other tools and
techniques, such as benchmarking, cause-and-effect analysis,
concurrent-simultaneous engineering, cost of quality, design of experiments,
input-output analysis, Pareto analysis, the nominal group technique and
cycle-time management. The presentation constructs an initial QFD matrix, the
"house of quality," examining each step in detail. Training and
Implementation: This segment describes QFD training requirements for both
facilitators and members of cross-functional project teams. Examples of training
topics and sources of training are provided, along with multiphase
implementation of QFD software and other TQM tools and techniques.
|
|
|
Q12 Total Quality Management Phase II: Design
of Experiments with Dr. Jack B. Re Velle
2 videotapes, 180 minutes
English
$200.00
This program reviews the origins and objectives of design of experiments (DOE), then discusses several of the best known design alternatives, with emphasis on full and fractional factorial designs. The three most popular approaches to designing experiments are compared and contracted. They include the classical (Box), robust (Taguchi) and statistical engineering (Shainin) approaches. After a discussion of off-line experiments, such as screening, refining, and confirmation, the course analyzes in detail Taguchi's robust design methodology. The presentation covers how to plan and perform experiments using Taguchi's methods, as well as how to analyze and verify experimental results.
|
|
|
Q13 Total Quality Management Phase III:
Statistical Quality Control and Statistical Process Control with Dr. Jack B.
Re Velle
2 videotapes, 160 minutes
English
$200.00
This program reviews the origin and objectives of statistical quality control (SQC) and statistical process control (SPC) and compares the two methods. Histograms, Pareto analysis, scatter analysis, cause and effect analysis, check sheets, control charts, and tally sheets are discussed in terms of purpose, procedure, and application. Defect maps, event logs, process flowcharts, and progress centers; randomization, data stratification, and sample size determination are also considered. The program presents a model for identifying and eliminating sources of defects and variability. It describes how to plan and institute statistical controls using SQC and SPC, and how to analyze and verify results. Notes, which provide hands-on, practical exercises and checklists for using each quality control tool are included.
|
|
|
Q14 Total Quality Management in Health Care
with Joseph P. O'Brien
No Longer Available
2 videotapes,
165 minutes
English
$195.00
This program describes strategies used to dramatically improve quality in health care. It reviews the new competitive standards and reveals the skills needed to be a leader in health organizations. The presentation examines key components for deploying total quality improvement and methods for empowering cross-function teams. It presents structured problem-solving processes used in successful health care organizations.
|
|
|
Q15 Continuous
Quality Improvement in Health Care: System Skills with Dr. Marianne Murdock
No Longer Available
2 videotapes, 165 minutes
English
$195.00
Improving the quality of care and service offered by health care organizations requires creativity, innovation, and human resource allocation. This program emphasizes the role of system skills for enhancing the clinical and service quality of health care organizations. Methods of system analysis for assessing and enhancing both clinical and operational issues are presented. Supporting processes are also examined.
|
|
|
Q16 TQC/Service: The Customer, The
Process, The Data with Encyclopedia Britannica Educational Corp.
No Longer Available
1 videotape, 18 minutes
English
$495
Managers in the credit and collections department of Hewlett-Packard's Direct Marketing Division were alerted when overdue receivables rose to a staggering 12%. Through TQC's statistical process control, however, they soon discovered that the rise was not due to customers but to Hewlett-Packard's business practices. Once the company solved the problems, overdue receivables plummeted to 1%. Key questions are addressed, such as: who are my customers?; what are their needs?; how does my product meet those needs?; and what corrective measures are most effective?
|
|
|
Q17 Winning with Total Quality Management:
How an American Company Won the Deming Prize with John J. Hudiburg
No Longer Available
2 videotapes, 165 minutes
English
$200
John J. Hudiburg led the Florida Power and Light Company (FPL) in implementing total quality management (TQM) and in winning the Deming Prize. He held engineering, operations, and executive positions at FPL for 38 years before retiring from the company in 1990. Hudiburg is considered by many to be the most knowledgeable American executive on Japanese quality management.
|
|
|
Q18 The Malcolm Baldrige National Quality
Award: Focusing on Leadership and Customer Satisfaction with Dr. Jack B. Re
Velle and Curt W. Relmann
2 videotapes, 195 minutes
English
$300
This program focuses on the first and final categories of the Malcolm Baldrige National Quality Award: leadership and customer satisfaction. These categories together include 40 percent of the award's total point allocation. The presentation describes leadership and customer satisfaction from multiple vantage points, including perspectives of award judges and representatives of two companies that won the Malcolm Baldrige Award.
|
|
|
Q33 Measurement Systems Analysis Series
(TC)
6 videotapes, 1 software diskette
Available in several different languages
$2,975.00
Statistical Process Control programs are only as good as the data on which they are based. Measurement systems analysis is a series of studies designed to expose the variation - both inherent and assignable cause - in gages, people and methods. This training program explains the purpose of each study and demonstrates how it's done in an easy-to-understand manner. It will help you uncover the variation in your measurement system. And start generating measurement data you can rely on. The program is designed for inspectors, engineers and other people who are responsible for determining whether or not a measurement system is in statistical control. Included in this series is one instructor's guide, one application guide, one set of overhead transparencies and diskette, one Measa software program and manual, one demonstration kit, one diagnostic test, one answer book, and three albums to protect the materials. *Base Price. Please call or fax for a detailed, two-page information guide re {©
|
|
|
Q34 The Cost of Quality
(TC)
2 videotapes, 1 software diskette
Available in several different languages
$975.00
Everyone is concerned about Quality - better Quality manufacturing, service, and products. But, few people know how much Quality really cost their company. Costs associated with ensuring Quality have been estimated to average from 20% to 40% of sales for a given company. Without a program to help determine a company's cost of Quality, it's hard to make sound business decisions. This training program gives you the answers. It is comprehensively designed to help make cost of Quality a priority - giving everything needed to institute and implement a cost of Quality program and is designed for all employees within an organization. The materials present the concepts associated with a Cost of Quality program and also explain how a Cost of Quality program can be implemented in a straight-to-the-point, cost-effective manner. Included in the standard series is 1 instructor's guide, two learner workbooks, one slide program, one software spreadsheet, and two albums to protect the materials. *B {©
|
|
|
Q35 Failure Mode and Effect Analysis
(FMEA) (TC)
3 videotapes, 1 software diskette
Available in several different languages
$2,275.00
This program introduces the principles of FMEA, a design evaluation procedure used to improve the reliability of products, processes or services. Step-by-step instructions show how to complete FMEA forms for any application and how to effectively implement the techniQue. The core body of information will enable you to adapt FMEA to your own needs, or comply with a customer's reQuirements. Formuser® software enables the user to easily draft, store or revise FMEA forms with a variety of formats to choose from. This program is designed for individuals involved with design, reliability, manufacturing, Quality engineers, sales and marketing, purchasing, customer service and technical support. Included in the standard series is 1 application guide, one instructor's guide, one Formuser® software program and user's guide, one set of FMEA forms, one set of transparencies, > and two albums to protect the materials. *Base Price. Please call or fax for detailed information regarding {©
|
|
|
Q36 Process Control for Short Production
Runs
(TC)
4 videotapes, 114 minutes
English
$2,475
This training series is designed to provide a basic understanding of SPC and how it applies to job shops, manufacturing of small lot sizes, and others involved in just-in-time manufacturing. Includes four different charting methods which can be applied to specialized production applications. Topics include: traditional approaches to process control; variations of conventional control charts; short run charts for variable data; and short run charts for attributes data. Designed for supervisors, engineers, and SPC coordinators with a working knowledge of the fundamentals of statistical process control. Includes
|
|
|
Q37 Quality Function Deployment
4 videotapes, 132 minutes
English
$2,895
This training program shows how to integrate key customer wants and needs as well as control costs in the product planning and development process. Learn to dramatically lower costs by basing product development on the 'voice of the customer'. Topics include: introduction to QFD; the House of Quality (HOQ); the voice of the customer; and the phases of QFD, and starting a pilot QFD study. Designed for QFD project team members from design engineering, manufacturing and process engineering, marketing and/or Quality assurance. The series includes one case history, one application guide, one instructor's guide, two QFD/Focus™ software diskettes, one QFD/Focus™ user's guide House of Quality Forms and three albums to protect the materials.
|
|
|
Q38 Performance Breakthrough: The
Key to Survival in Changing Economic Times with Dr. James Harrington
No Longer Available - Check
clearance page
2 videotapes, 185 minutes
English
$120.00
Discover the pros and cons of benchmarking, process redesign and process reengineering.
With this program you will learn the five phases of business process development,
including an analysis of each phase, the results you can expect and how to determine
which methods will work best for you. Find out how other successful organizations
are: Establishing performance targets and generating new ideas; Optimizing existing
processes; and Using automation and information technology to design entirely
new processes. A Question and Answer session is also included.
|
|
|
Q43 COMPARE* - Comparing Attributes to Make Accurate
Decisions
(DOES)
software program
Available in several different languages
$295
COMPARE is a mouse controlled, comparative Quality modeling program. It is a
menu-driven software package which helps improve your products and services by
comparing their attributes to competitive products and services. Using features
and data, COMPARE develops Quality models to directly compare and contrast your
product or service to your competitors. It can also be used as a
decision-support tool when choosing courses of action or price points.
*Base Price. Product customization is extra. Programming, systems design and statistical D.O.E. consulting fees will vary depending on the size and complexity of the project. Cost estimates will be given on a project-by-project basis. Please call for more information.
|
|
|
| . |
