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Conflict
Management for Teams
Video-supported Learning Program
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Format: VHS Video, Instructor and Participant Print
Materials
Approximate Completion Time: 4-6 Hours
Item - TC-13
Price: $599.00
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Call us at 800-236-3637
for a free preview.
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Conflict is normal in any team situation, a sign of
those differences that make teamwork so effective in the
first place. Conflict Management shows how to redirect
friction between members to achieve new levels of
creativity and productivity. This program explains how
to diagnose and address both task-related and relational
conflicts. It also examines conflict management styles
and presents practical guidelines for when to use them.
Team members who understand and can address conflict
behavior are able to overcome those obstacles that can
stifle ideas and undermine work relationships.
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Target Audience
- All
team participants, in any type of organization
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Topics
- Common Misperceptions
- Causes of Conflict
- Diagnosing Conflict
Situations
- Dynamics of Conflict
Situations
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- Styles of Managing Conflict
- Choosing a Management Style
- Addressing the Situation
- Reaching Common Ground
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Program
Details
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Unit
1: Rethinking Conflict
- Common
misperceptions
- Positive
side of conflict
- Benefits
of managing conflict
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Unit
2: Types of Conflict
- Definitions of and reasons
for task-related, relational, and mixed
conflicts
- Why it's important to know
how each type differs
- How to recognize a
relational conflict
- Forces that influence
conflict
- Influences of power,
face-saving and climate
- How to prevent influences
from blocking successful conflict management
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Unit
3: Conflict Management Styles
Descriptions, advantages, and disadvantages of:
- Competing
- Collaborating
- Compromising
- Accommodating
- Avoiding
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Unit
4: Managing Conflict
- Identifying and diagnosing a
conflict situation
- Choosing an appropriate
conflict management style
- Addressing the conflict
- Reaching common ground
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Unit
5: Strategies for Dealing with Relational
Conflict
- How to address a relational
conflict
- How to deal with anger and
face-saving
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Unit
6: Communication Skills
- Role of communication in a
conflict situation
- How we send and receive
messages
- Practical guidelines on
listening, responding, and questioning
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What's
Included
- 2 Videotapes
- 1 Instructor's Guide
- 1 Set of Transparencies
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- 1 Participant's Guide
- 1 Album
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Free
Preview
For a free 15-day preview with no obligation, please
contact Susan Ashley at 1-800-236-3637 or does@does.org.
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Information/Ordering
For pricing, ordering, and further information, please
contact Susan Ashley at
1-800-236-3637 or does@does.org.
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DOES
Institute
Educational,
Training, and Technology Products
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