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Format: VHS Video, Instructor and Participant Print Materials
Approximate Completion Time: 8-10 Hours
Item - TC-4
Price: $999.00
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Call
us at 800-236-3637
for a free preview.
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Team efforts can be the key to higher outputs and lower costs in
your existing processes. However, these results are achievable only
when members take a logical approach and apply appropriate tools and
techniques in their improvement efforts. Achieving Excellence
develops a solid understanding of process improvement strategies and
gives teams the direction they need to effectively implement their
solutions. It examines and integrates the basic activities of every
process improvement project. And it provides the tools for gathering
and quantifying ideas and data.
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Target Audience
- All
team members who are responsible for improving their processes
- Teams
in service organizations, administrative and support functions
and government agencies
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Topics
- Selection
- Definition
- Simplification
- Measurement
- Implementation
and Improvement
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- Idea
Generation
- Idea
Analysis
- Data
Gathering
- Data
Analysis
- Process
Flow Analysis
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Program
Details
STRATEGY MODULES
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Unit
1: Overview of Process Improvement
- Purpose,
benefits and basic activities of process improvement
efforts
- Importance
of clear communication and documentation of the team's
efforts
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Unit
2: Selection
- Four-step
procedure to select an appropriate process improvement
opportunity
- Functional
vs. cross-functional processes
- Common
errors during selection
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Unit
3: Definition
- Definitions of process characteristics
- How to identify process work activities
- Purpose and symbols of flowcharts
- How to write a detailed problem statement
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Unit
4: Simplification
- How
to make immediate, temporary fixes to prevent problems
from reaching customers
- Definitions
of customer value-added activities, operational
value-added activities, and non-value-added activities
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Unit
5: Measurement
- Determining when, what and how to measure
- Process vs. output characteristics
- How to decide what type of data to collect
- Common data collection and analysis tools
- Assigning responsibilities, communicating
efforts, and documenting results
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Unit
6: Implementation and Improvement
- Activities
necessary for successful implementations
- Importance
of ongoing improvement efforts
- Using
benchmarking
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TOOLS & TECHNIQUES MODULES
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Unit
1: Idea Generation
- Brainstorming
- Nominal
group technique
- Affinity
diagrams
- Storyboards
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Unit
2: Idea Analysis
- Cause-and-effect
analysis
- Force
field analysis
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Unit
3: Data Gathering
- Sampling
techniques
- Check
sheets
- Frequency
tables
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Unit
4: Data Analysis
- Pareto
diagrams
- Histograms
- Scatter
diagrams
- Run
charts
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Unit
5: Process Flow Analysis
- Standard
process flowcharts
- Deployment
process flowcharts
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What's
Included?
- 9
Videotapes
- 2
Instructor's Classroom Guides
- 2
Participant's Guides
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- 2
Sets of Transparencies
- 1
Instructor's Planning Guide
- 1
Storage/Carrying Case
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Free Preview
For a free 15-day preview with no obligation, please contact Susan
Ashley at 1-800-236-3637 or does@does.org
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Information/Ordering
For pricing, ordering, and further information, please contact Susan
Ashley at 1-800-236-3637 or does@does.org
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DOES Institute
Educational,
Training, and Technology Products
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