Total Quality Management
| Q6 | 2 videotapes | TQM: Critical Issues on Planning, Measurement and Implementation | $ 195.00 |
| Q9 | 4 videotapes | Managing for Total Quality in a DOD Environment | $ 195.00 |
| Q11 | 2 videotapes | TQM Phase I: Quality Function Deployment (GWU) | $ 195.00 |
| Q12 | 2 videotapes | TQM Phase II: Design of Experiments | $ 195.00 |
| Q13 | 2 videotapes | TQM Phase III: Statistical Quality Control and Statistical Process Control (GWU) | $ 195.00 |