50
Ways to Keep Your Customers
We have said it before and we will say it again:
like it or not, customer service is the competitive
battleground of the 1990's. Buying decisions in many
cases will be made not only on the quality of the
product but on the quality of the customer service.
So, regardless of your job title, position in an
organization, or experience, your number one task
will always be to attract, satisfy and preserve
customers. Terrific customer service is the ultimate
goal!
50 Ways To Keep Your Customers with Dr.
Paul Timm provides those hands-on, do-it-now
techniques and skills that will keep customers happy
and ensure that they keep coming back.
"50 Ways To Keep Your Customers is an
outstanding value. In a market where prices seem to
be escalating, it is an old-fashioned good
investment: versatile, comprehensive content
delivered in an interesting fashion for an excellent
price."
Training Media Review, Venture Publishing,
Boston, MA.
Rated by Training Media Review, as one of
"the best videos," this program provides the common
sense information to help anyone improve their
customer service.
We have all suffered from poor customer service
and it's not pleasant. And it does not have to be
that way. By using the techniques and skills found
in 50 Ways To Keep Your Customers something can be
done and it can be done now. Numbered one to fifty,
each skill in this 60-minute video can be put to use
immediately. They are practical, workable techniques
that take the mystery out of how to give exceptional
customer service.
Give it a try. It can only help!
Complete with video, audiocassette and book.
Available in NTSC or PAL. 60 minutes.
$ 99.95